IT Support Administrator Full Time

Job Title: IT Support Administrator

Salary: £28,000 – £32,000 per annum

Job Type: Full-time, Permanent

Location: In person, Croydon

Schedule: Monday to Friday, 8 to 5

Job Summary

We are looking for a reliable and hands-on IT Support Administrator to join our small IT team at Hydro Cleansing. You will provide first-line helpdesk support to approximately 80 users, assist with day-to-day IT administration, and ensure continuity of IT services during the IT Manager’s absence. This is a practical, ownership-driven role suited to someone who takes pride in clean process, fast resolution, and helping people effectively.

Key Responsibilities

1st Line Helpdesk

• Be the first point of contact for IT support requests across the organisation
• Log, triage, and resolve hardware, software, and Microsoft 365 issues
• Manage and close tickets in a timely and well-documented manner
• Escalate complex issues to the IT Manager with clear context

Daily IT Administration

• Manage user accounts, access rights, and group memberships in Azure AD / Microsoft Entra
• Support onboarding and offboarding end to end, including device setup, account creation, and access removal
• Carry out routine Intune device checks, compliance monitoring, and basic remediation
• Assist with licence tracking, asset register maintenance, and procurement coordination
• Support Microsoft 365 services including Outlook, Teams, SharePoint Online, and OneDrive

IT Manager Cover

• Maintain essential IT operations during planned IT Manager leave
• Handle urgent support requests and escalate critical issues through agreed channels
• Keep handover documentation accurate and up to date

Documentation and Process

• Maintain IT SOPs, user guides, and internal knowledge base
• Follow and improve documented processes to support repeatability and audit readiness

Business Systems Support

• Provide user support for ERP and accounting software (e.g. Xero, Sage)
• Assist with system integrations and workflow improvements
• Help with reporting, data entry, and application troubleshooting

Minimum Requirements

• At least 1 year of hands-on IT support experience
• Solid working knowledge of Windows, Microsoft 365, and Azure AD
• Logical thinking, structured communication, and a professional manner
• Strong written and verbal English
• Ability to work independently and manage priorities without close supervision

Preferred

• Experience with Microsoft Intune, Autopilot, or Conditional Access
• Familiarity with UniFi networking or similar
• Awareness of Cyber Essentials or equivalent security frameworks
• CompTIA A+, Microsoft Fundamentals, or ITIL Foundation

Screening Process

Candidates will be required to complete a short logic-based assessment during the interview to demonstrate problem-solving ability and cognitive clarity.

Job Types: Full-time, Permanent

Education:

• GCSE or equivalent (required)

Experience:

• IT Support: 1 year (preferred)

Work Location: CR0 4XB