Log In
Sign Up
Role: Helpdesk Support Engineer
Company Name: Axel Johnson International – Certex UK
Location: Harworth, UK
Job Type: Permanent contract
Experience: Proven track record in IT Support – minimum of 2 years’ experience in similar role(s)
About us
Axel Johnson International is a privately owned Swedish industrial group operating globally. The group has a dedicated long-term approach to ownership, emphasizing sustainable progress and collaboration. The focus lies on acquisitions and the development of companies, specializing in technical components and industrial solutions. The group consists of more than 220 companies and employs 6,700 people in 36 countries, organized into six business groups, each focusing on selected niche markets. Axel Johnson International is a part of the Swedish family-owned corporate group, Axel Johnson.
Our IT team of about 100 professionals delivers a range of services, including Cybersecurity, Client and Network Management, Business Intelligence, and much more, to support and drive the group’s success.
The role:
You will join a team of seven in the Helpdesk Support division, spread across Europe, assisting computer users, resolving technical problems and maintaining the company’s IT Hardware, Software, and Services.
In addition, you will be involved in planning and improving systems and services.
Responsibilities:
– Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues.
– Efficiently address incoming incidents and requests in the Jira ticketing system.
– Own your ticket queue with proactive follow-ups and process enhancements.
– Troubleshoot technical issues, offer user training, and escalate complex cases.
– Develop guides and documentation for teams and users.
– Deliver exceptional customer service, communicating effectively in English.
You have:
– Solid understanding of IT’s role in a corporate landscape.
– Proficiency in critical IT systems
o Microsoft platforms : Active Directory, Office 365, Windows operating system
o Printing solutions, Networks, VPN
o Desktops, Laptops, Communication Devices
– Fluency in English, both written and spoken (C1 level).
– Soft Skills:
o Sound problem-solving and communication skills.
o Team player but also able to work on own initiative.
o Be able to prioritise workload based on impact and effect.
Other skills, such as knowledge in Citrix, MS Server OS, Intune, GPOs, additional languages, or Microsoft Qualifications are a plus but not essential.
What We Offer:
– A 37-hour workweek, Monday to Friday.
– A benefits package.
– A negotiable start date.
– A rewarding salary reflecting your expertise and potential.
– A dynamic, innovative workplace that prioritises learning and career growth.
– Opportunities for occasional travel.
Recruitment Process:
– A questionnaire to know more about your application.
– An in-depth interview with the recruiting manager.
– A second discussion, on site, with the extended leadership team.
– A final proposal detailing your new adventure with us.
Take the Next Step:
If you’re eager to thrive in an inclusive, multicultural environment that values your unique contributions, we want to hear from you! Let’s initiate a dialogue about your potential journey with us : send your curriculum to sylviane.bruisson@axinter.com.
We are excited about the possibility of you joining our dynamic team!
Axel Johnson International has a value-driven, entrepreneurial culture and with our long-term approach and financially stable platform as our base, we invest in talent across the group to enable our people and companies to develop, grow and thrive. The employees are our most valuable resource, and we are committed to an inclusive working environment and diverse work force that values and empowers employees of all backgrounds and experiences.
Our core values are evident in everything we do and are an important guide for our companies and employees: Being far-sighted – Making things happen – Being good to work with.
www.axinter.com