International Agent Liaison Officer Full Time

Our Global Opportunities Team, part of Directorate of Student Recruitment, Marketing and Admissions, is seeking an experienced International Agent Liaison Officer to join our Global Opportunities Office and support the team in our work to manage our international agent network for international recruitment.

You will play a key role in the development of the University of Wolverhampton’s internationalisation strategy. You will be responsible for the delivery and continuous development of a customer focused, cost effective and efficient administrative support service, focusing on the University’s relationship with our overseas recruitment agent partners.

Specifically responsible for maintaining and enhancing relationships with student recruitment agents across the world to ensure the University’s compliance with UKVI regulations. Through your activities, you will contribute to a positive student experience, supporting applicants throughout their journey, from enquiry to enrolment.

You will provide a solid and highly professional service to the Global Opportunities Team and its partners.

About You

You will have excellent customer service skills, good communication and interpersonal skills especially dealing with customers from multiple cultures. You will be enthusiastic, friendly, proactive and professional. Also, capable of prioritising, taking an analytical and investigative approach to problem solving.

Where is this role based?

This post is based at our lively city campus in Wolverhampton city centre.

Further information

If you would like an informal discussion about this opportunity, please contact Jun Shi at jun.shi@wlv.ac.uk.

University of Wolverhampton Recruitment Statement

Freedom of Speech and Academic Freedom

The University of Wolverhampton recognises and protects the rights to freedom of speech and academic freedom, within the law.

We are committed to ensuring that lawful expression of ideas, beliefs and opinions — including those that may be controversial or unpopular — does not result in disadvantage in recruitment, employment or progression.

An offer of employment at the University of Wolverhampton will never be denied based on an individual’s lawful expression of their beliefs, ideas or opinions.

Equality, Diversity and Inclusion

The University of Wolverhampton is an equal opportunities employer and welcomes applications from all sections of the community.

We Are Committed To

• preventing unlawful discrimination and harassment.
• promoting equality of opportunity.
• fostering an inclusive environment where colleagues are treated with dignity and respect.

We strive to create a workplace in which colleagues have the confidence and freedom to be themselves, while working professionally and in accordance with equality legislation and University policies.

Guidance on AI-Assisted Applications

We recognise that applicants may use AI tools to support the preparation of their applications. However, submissions must reflect your own experience, achievements and motivations.

We want to understand what you personally bring to the role. Please ensure your application accurately represents your own voice and capabilities.

Flexible Working

We recognise the value of flexible working arrangements and are open to discussion wherever possible.

Your Benefits

Competitive salaries

Standard Life Pension scheme – with employer contribution of up to 12% to the University’s defined contribution scheme.

Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.

Free Will Writing Service – Complimentary will drafting for employees and their partners.

IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts.

Supporting Your Health & Wellbeing

Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.

Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton.

Eyecare Support – Free eVoucher for eye tests and glasses contribution.

Flu Vouchers – Free flu vaccinations for staff.

Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance.

Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services.

Valuing You

Generous Annual Leave (see table below)

Flexible & Agile Working – Flexible and Hybrid working arrangements.

Free On-site Parking – available across campuses.

Cycle Benefits Scheme – Save up to 42% on a bike & accessories via salary sacrifice.

Tusker Electric Vehicle Scheme – Electric cars via salary sacrifice.

Employee Discounts – Savings on groceries, fashion, and entertainment.

Travel Discounts – Up to 10% off holidays through Sodexo Circles.

Training and Development

Staff Network and Inclusion – Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women’s networks.

Library Access – Staff have access to books and resources at our onsite libraries.

Staff Scholarship Scheme – Funding for part-time higher education, up to PhD level.

Leadership and Management Development – Access to training opportunities to support you with advancing in your career.