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About Us The Role
At Transcend Information, Inc. we design and manufacture high-quality memory and storage solutions used worldwide. With headquarters in Taipei and a global presence, we pride ourselves on Quality, reliability, innovation, and strong customer support. Our UK team works closely with customers to deliver the right solutions in a fast-moving market.
The Role
We’re looking for a Internal IT & IT Hardware Support Associate to join our UK team. This is an entry-level role ideal for someone looking to build a career in hardware technology, IT support, or technical sales combining IT product support, technical troubleshooting, software support and server support.
Key Responsibilities
- Provide product, technical & software support to the UK office and team
- Assist with troubleshooting hardware and basic software issues
- Support RMA (returns) processes, including diagnostics and coordination
- Contribute to CAR & FAR analysis (Corrective and Failure Analysis Reporting)
- Support the sales team with technical queries and troubleshooting
- Provide internal IT support for UK office staff when required
- Maintain clear documentation of issues, solutions, and customer interactions
About You
- Interest in hardware, storage technology, or IT troubleshooting
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Comfortable working both independently and collaboratively
- Basic understanding of hardware and software troubleshooting
- Willingness to learn and develop product knowledge
Nice to have (not essential):
- Experience with storage, multimedia, or embedded products
- Familiarity with RMA or technical support environments
- Degree in Computer Science, IT, or a related field
What We Offer
- Competitive salary (dependent on experience)
- Quarterly bonus (dependent on performance)
- Private health insurance and wellbeing incentives
- Ongoing training and development
- Regular team-building events
- A supportive, collaborative team environment
Additional Information
- Based in Hemel Hempstead
- Occasional travel may be required for customer visits or support activities