Inquiries Administrator Full Time NEW

Grade E – £26,732 (National) or £32,588 (London – for London office based or homebased workers within the boundary of the M25) – There is also an additional homeworking allowance of £600 per annum for those working from home.

Contracted Hours: Full time 37 hours per week

Contract Type: Permanent

Location: Home-based

Closing date: Wednesday 27 May 2026 at 11.59pm

Make a difference
Every role at CQC contributes to our mission, if you’re looking for a new role in the Legal Services directorate that gives a true sense of meaning and purpose, then you’ve found it! You’ll help our legal teams run smoothly so they can protect people who use health and care services.

Picture this
You’re part of a busy legal team, keeping cases organised and making sure the right information is ready when it’s needed. Your work helps important decisions happen on time and to a high standard.

You might support a major legal case or public inquiry by gathering key documents, checking records, and helping the team prepare clear, accurate information for legal action.

You could help improve how the team tracks cases by pulling together data and creating simple reports that guide better decisions.

The role
You’ll work closely with others to deliver shared outcomes. In this role, you’ll:

• Support legal casework: Prepare, organise and manage case documents, ensuring records are complete, accurate and easy to access for the legal team.
• Manage information and reporting: Maintain case records, produce regular activity reports, and compile data to help the team track performance and workload.
• Provide day-to-day admin support: Assist with research, billing coordination, and general team administration to keep legal services running efficiently.

Show us
We will be looking for specific skills, knowledge and experience in your application form:

• Have at least 2 years’ experience providing administrative support in a legal, regulatory or similar structured environment, including managing documents or case records.
• Experience using tools such as Word and Excel to create documents, manage data, and produce clear reports or outputs.
• Experience gathering information, carrying out basic research, and presenting findings clearly in written form with strong attention to detail.

Apply today to join a workplace where your impact is felt every day.

Compliance
To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps
If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in the Job Description

If you’d like an informal chat about the role contact – Joanne Flanagan, Case Progression Manager; [email protected]. For general enquiries, please email [email protected].

The Benefits
We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Equity for all
We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need.

We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact [email protected]. Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make.

We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this.

We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any:

• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability

Values and vision
We are guided by our core values, which shape our work and our culture.
Excellence – being a high-performing organisation.
Caring – treating everyone with dignity and respect.
Integrity – doing the right thing.
Teamwork – learning from each other to be the best we can.
We are a disability confident employer and a carer confident employer.

A Note on AI
AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do not copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.