Information Technology Technician Full Time NEW

About The Company – Who We Are 

Remtek Systems Limited is a one-stop-shop supplier of disabled student allowance computer equipment and software, assistive technology training, and ergonomic working solutions. With over 45 years of experience, Remtek remains constantly aware of customers’ requirements and flexible to their varying needs.  

The company’s focus on disabled computer users allows them to provide exceptional service and constantly improve their offerings. All staff receive training in both assistive technology and disability awareness to better serve their customer base. 

Summary of Role: 

We are seeking a skilled IT Technician to support the technology infrastructure within our ergonomics company. The IT Technician will be responsible for maintaining computer hardware and software, troubleshooting technical issues, and providing technical support to both internal teams and clients using specialized ergonomic equipment and software. This role involves working closely with assistive technology and ergonomic solutions, ensuring seamless integration and operation of IT systems that improve workplace accessibility and efficiency. 

Key Responsibilities: 

 Technical Support & Troubleshooting: 

• Provide day-to-day technical support for staff, including troubleshooting hardware, software, and network issues. 
• Set up and configure IT systems, including workstations, peripherals, and assistive devices used in ergonomic environments. 
• Troubleshoot issues with assistive technologies and ergonomic software solutions. 
• Support remote users with technical problems through phone, email, or remote desktop tools. 

Hardware & Software Maintenance: 

• Install, update, and maintain computer hardware, software, and operating systems. 
• Perform regular system checks, diagnostics, and preventive maintenance to ensure all equipment runs smoothly. 
• Manage and maintain inventory of IT equipment and ensure availability of required devices for employees and clients. 

Network & Security Management: 

• Monitor and manage the company’s network infrastructure, ensuring a stable and secure environment. 
• Ensure data backup processes are maintained and troubleshoot any issues related to storage or data access. 
• Maintain IT security protocols, monitor for potential threats, and ensure compliance with security policies. 

Client Support for Ergonomic Solutions: 

• Assist in the setup and support of ergonomic software and hardware solutions for clients, ensuring optimal functionality. 
• Provide training and guidance to clients on using IT-related ergonomic tools. 
• Work with the assistive technology team to ensure smooth integration of ergonomic solutions into the client’s workplace. 

Qualifications: 

• Proven experience as an IT Technician or similar role, preferably in a company specialising in ergonomic or assistive technologies. 
• Strong knowledge of computer hardware, software, operating systems (Windows, Mac, and Linux), and networking fundamentals. 
• Experience with installing and troubleshooting assistive technology or ergonomic software and devices is a plus. 
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently. 
• Strong communication skills and the ability to provide technical support to both technical and non-technical users. 
• Knowledge of network security protocols and data protection best practices. 
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. 
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar. 
• Experience in the ergonomics or assistive technology field.

Company Benefits:

• Living Wage Employer
• 28 Days Annual Leave
• Birthday Day Off
• Private Health Care Scheme
• Employee Recognition Awards
• Casual Fridays
• Company Events
• Career Progression
• Overtime / Hybrid Availability