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IT Service Desk Analyst
Contract Length: 3-month initial (likely to extend)
Location: Remote (occasional travel to London Bridge when required)
Day Rate: £200 Outside IR35)
Start Date: ASAP
We’re looking for a proactive IT Service Desk Analyst to join a well known Food Brand’s growing IT team, supporting business-critical applications across the UK and Ireland. This role sits within a small, hands-on team and will play a key part in ensuring smooth day-to-day operations while also contributing to ongoing projects and improvements.
You’ll act as a central point across service delivery, application support, and supplier management. Managing ticket flows, investigating issues, and working closely with multiple third-party vendors. This is a great opportunity for someone who enjoys variety, autonomy, and getting stuck into both BAU and project work within a fast-paced environment.
Key Experience Needed
- Proven experience in 2nd line application support
- Strong understanding of service delivery and ticket management
- Experience working with third-party suppliers / vendor management
- Basic SQL knowledge and experience working within a Microsoft stack
- Experience supporting business-critical systems
- EPOS / POS experience
- Strong communication skills with a proactive, confident approach
- Comfortable working independently with minimal supervision
Key Responsibilities
- Manage and prioritise ticket queues, ensuring timely resolution of issues
- Provide 2nd line support across business-critical applications
- Investigate technical issues, identify root causes, and document fixes
- Act as a key point of contact for third-party suppliers, managing escalations
- Support service delivery processes and continuous improvement initiatives
- Assist with ongoing projects alongside BAU responsibilities
- Work closely with the Head of IT and wider team to support operational needs
- Contribute to system stability, performance, and overall service quality
IT Service Desk Analyst
Contract Length: 3-month initial (likely to extend)
Location: Remote (occasional travel to London Bridge when required)
Day Rate: £200 Outside IR35)
Start Date: ASAP
