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About UsInformation Support Officer£35,391 – £45,564Fixed Term Contract – 12 months or Internal SecondmentFull Time 36 hoursLocation: Richmond and Wandsworth Councils Other essential information: You will benefit from flexible working arrangements, with office attendance required twice per week, and will be expected to meet statutory and legislative deadlines. Objective of the Role You will support the Adult Social Care and Public Health directorates by ensuring information requests are handled lawfully, accurately and within statutory timescales. You will act as a first point of contact for Subject Access Requests (SARs) and Freedom of Information Requests (FOIs), MP enquiries and Councillor enquiries.You will help the directorate meet their obligations under information governance legislation while working towards deadlines. You will need to deliver a responsive, professional service to internal and external stakeholders.About The RoleYou will join a supportive Information team consisting of a Senior Information Support Officer, two Information Support Officers, a Redaction Officer and an Archive Manager. You will deal with requests made by political members or councillors related to adult Social Care and Public Health via our shared inbox. You will work with senior management and key stakeholders. Strong communication and interpersonal skills will be key.This is a 12-month fixed term contract or internal secondment for existing Richmond and Wandsworth Council staff. The role will involve flexible working three times a week.Your Responsibilities Will IncludeActing as a first point of contact for Freedom of Information (FOI) requests, Subject Access Requests (SARs), MP enquiries and Councillor enquiries . Communicating with internal staff to collate information for responses. Liaising with police and external agencies. Logging, tracking and issuing responses within legislative deadlines. Identifying process improvements. Producing performance and compliance reports. Essential Skills And Experience Experience working with DPA 2018 and/or FOI requests Strong administrative skills Excellent communication skills High attention to detail Good IT knowledge including Outlook, SharePoint and Excel Ability to work independently and in a team If you have good administrative skills and are self-motivated to learn with an understanding of data governance, please apply as we can provide training for certain elements. Recruitment Timeline Closing Date: 6 May 2026 Shortlisting Date: 20 May 2026 Interview Date: Week commencing 25 May 2026We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan .Richmond and Wandsworth CouncilsAttached documents Anonymised Application Guide for Candidates.pdf Information Support Officer (Information) – Job Profile.docx
