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Job Description Individual Rights Specialist / Compliance Administrator – Ocado Logistics Location: Hybrid, Hatfield Department: People Services Reports to: Service Assurance Lead Why Ocado? Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world – changing the way the world shops, for good.
We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.
We’re excited to offer a fantastic opportunity for an Individual Rights Specialist to join our People Services team at Ocado Logistics on a full-time permanent basis.
This role is ideal for someone with a background in compliance, governance, legal administration, or HR operations who enjoys working with processes, handling sensitive information, and ensuring things are done the right way. If you take pride in accuracy, understand the importance of data privacy and compliance, and enjoy solving queries in a structured environment, this could be a great next step in your career.
Whether you’re currently working in HR, compliance, legal admin, data protection, or another highly regulated environment, we’d love to hear from you if you have experience with handling and administering confidential information.
What You’ll Be Doing
As an Individual Rights Specialist in our People Services team, you’ll act as a subject matter expert for employee rights and statutory requests across our workforce of over 16,000 colleagues. You’ll manage sensitive requests from start to finish, ensuring every case is handled accurately, securely, and in line with legal and regulatory requirements.
You’ll work closely with teams across People, Legal and IT to make sure our processes are compliant, efficient, and consistently delivered. This is a role where attention to detail, sound judgement, and strong organizational skills really matter.
No two days are ever the same — you can expect variety, collaboration, and the opportunity to make a real impact in a fast-paced, supportive environment.
Your Responsibilities Will Include
- Managing individual rights and statutory requests, including data subject access requests (DSARs)
- Police DP Requests and other Individual Rights Requests
- Ensuring all requests are completed accurately and within agreed timelines
- Maintaining clear documentation, templates, and audit trails for all cases
- Working with stakeholders across People, Legal, and IT to ensure consistent and compliant processes
- Identifying process improvements and helping to streamline workflows
- Supporting audits and ensuring all activity aligns with GDPR and internal policies
We Are Looking For Someone Who
- Has experience in a compliance, governance, legal administration, HR operations, or regulated administrative environment
- Has worked with sensitive data and understands the importance of confidentiality and accuracy
- Has excellent attention to detail and strong written communication skills
- Is comfortable interpreting policies or regulations and applying them in day-to-day work
- Is organised, methodical, and able to manage multiple cases at once
- Is confident working with stakeholders and building trusted relationships
- Is proactive, curious, and enjoys improving processes
- Experience with GDPR, DSARs, audits, or compliance processes would be highly beneficial — but we’re also open to candidates with transferable experience from compliance-heavy administrative roles.
Why join Ocado Logistics?
This is your chance to join a People Services team that plays a critical role in protecting employee data, ensuring compliance, and supporting the colleague experience across our business. You’ll be part of a collaborative, supportive team where your expertise and attention to detail make a real difference every day.
- Flexible Work: Enjoy 30 days of ‘work from anywhere’ policy for a balanced life
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being
- Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching Private Medical Cover: Rest easy with comprehensive private medical insurance Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme Shuttle Services: Convenient free shuttle buses connect you to work Share Schemes: Join exciting share plans to participate in our success Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants Financial Protection: We offer Income Protection and Life Insurance for financial security
Next steps
If you’re excited by the opportunity to work in a role that combines compliance, accuracy, and problem-solving — and you enjoy handling sensitive information with care and professionalism — we’d love to hear from you.
Even if you don’t tick every box but have experience in a compliance or governance-focused administrative role and a great attitude, please apply.