Income Management Officer Full Time NEW

Job Opportunity – Income Management Officer – Income Team

Hours: 37 Hours per week

Salary: Grade 7

Location: St James Road, Dudley

Service area: Housing & Communities, Income Team

Permanent Position

An exciting opportunity has arisen in the Income team. We are a team that delivers high performance and good customer service and continues to see monthly reductions in rent arrears for Dudley Council in what is a challenging financial time for all. This involves the maximisation of income, effective debt recovery and providing support, advice, information and guidance to customers to avoid financial difficulties.

The successful candidate will:

• Take an overall view of monies owed in order to maximise income to Dudley MBC.
• Deal with enquiries from internal and external customers and respond in writing, on the telephone or face to face as appropriate.
• Carry out home visits to engage with customers with outstanding debt
• Undertake recovery action for rent arrears that includes the serving of Notice of Possession and Court Proceedings to County Court.
• Collect and review customers income and expenditure details to agree affordable repayment plans and advise on ways to maximise income.
• Have a knowledge of welfare benefits.
• Use communication skills and ability to deliver your skills through effective working relationships with work colleagues.
• Signpost customers to other teams and partner organisations as appropriate.
• Ability and willingness to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service.

The full Job Description and Person Specification is attached for your reference, but if you would like any further information, please contact Margaret Calleja on 01384 816279.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

Attached documents

IMO – JD May 26.docx

IMO – PS May 26.docx

Employee Benefits List.pdf