HR Employee Services Assistant Full Time NEW

We have an HR Employee Services Assistant role vacant based at our Heatherwood Hospital site in Ascot, with cross site working at Wexham Park Hospital, Slough and Frimley Park Hospital, Frimley.

The HR team at Frimley Health is a close-knit, friendly, and welcoming team There are many examples of internal development and progression. The team encourages all staff to undertake development both on a formal and informal basis.

No previous applicant need apply, and please be aware will cannot get sponsorship for this post.

Main duties of the job

The Employee Services team is providing transactional, administrative and advisory support to the Trust and are the first point of contact for general HR issues and enquiries. The team look after employees across all our site providing a high level of customer service to everyone we have contact with is key.

You will be giving general advice and HR support to the rest of the team You will process Termination forms, send out Bank Contracts, create smartcards, creating ID Cards, filing chasing Visa information or general ESR data which is missing. You will need to have experience dealing with people face to face and on the phone . You will need to be confident with IT systems as this role will involve using a variety of HR systems. You will need experience answer a lot of queries via email and on the telephone as well as face to in the off site offices. This is office based and Cross site working cover Slough, Ascot and Frimley. You will need to be able to work in the offices Mon-Fri covering the hours 8-4, 8.30-4.30 or 9-5.

There is no recruitment involved in this role.

Working for our organisation

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals – Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital’s NHS staff providing care to patients in all specialties

Detailed Job Description And Main Responsibilities

KEY TASKS & RESPONSIBILITIES:

• To be responsible for delivering a highly responsive information and advice service, responding to all formats of enquiries personally and in group sessions using many mediums, liaising with specialist functions as required.
• To make accurate and effective use of computerised office systems to create and revise documents, recording all customer interactions and producing routine reports.
• To undertake a variety of routine activities, administration processes and project work, developing and maintaining written procedures and standards within the team.
• To advise managers on basic operational issues and those relating to terms and conditions of employment, seeking guidance from senior colleagues as necessary.
• To use a number of HR systems on a regular basis, including the Electronic Staff Record (ESR), TRAC recruitment system and NHS Jobs.
• To input new starters, staff changes and leavers into ESR, ensuring high quality and timely processing at all times, in line with department procedures and deadlines.
• To be a Registration Authority (RA) Agent for the Trust, supporting smartcard issue and management, including printing cards, PIN unlocking and certificate renewals.
• To undertake data input, photocopying, filing and typing duties as directed.
• To support the team to maintain accurate, timely and legible records and files..
• To be responsible for the use of physical equipment and to report any defects in equipment as appropriate.
• To provide ad-hoc support to HR related projects as required, including projects to increase and develop the use of ESR, and to improve current HR processes.

Person specification

Qualifications

Essential criteria

• (5 GCSEs or equivalent at C or above) or equivalent experience

Desirable criteria

• Certificate in HR Practice (CHRP / CPP) or equivalent level of experience

Experience

Essential criteria

• Experience of working as part of a team/customer care
• Experience of working in an office environment / administrative role

Desirable criteria

• Experience of working within Human Resources
• Experience of using the Electronic Staff Record (ESR) system

Skills and knowledge

Essential criteria

• Knowledge of information governance and data protection/NHS Experience

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Apply online now