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Full job description
Gain first-class hotel and restaurant experience, one of the best in York, to boost your CV and career, and help us look after the guests and visitors of this Historic House Hotel of the National Trust.
Full-time position & Excellent terms of employment.
. additional share of the service charge collected (after 1 month),
. free on-site parking,
. subsidised staff accommodation (non-local employees),
. National Trust Membership,
. Discounts in fellow POB Hotels.
Representing the hotel to the guest throughout all stages of their visit.
Speak clearly, distinctly and with a friendly, courteous tone. Use listening skills to put callers at ease and obtain accurate, complete information. Answer incoming calls and direct them to guest rooms through the telephone console or to hotel personnel or departments.
Respond to communications from guests and travel agents concerning reservations arriving by email, telephone or through a central reservation system. Create and maintain reservation records, prepare letters of confirmation and promptly process any cancellations and modifications.
Welcome our guests in a friendly manner, assign rooms, accommodate special requests whenever possible, and assist guests filling in their registration cards.
Receive payments from guests accounts at check-out. Also ensure hotel charges are processed diligently to guest’s accounts.
Pre-Requisites
*Well-presented, organised, self-motivated;
*Good communication skills;
*Ability to remain calm whilst under pressure;
*Knowledge of Opera Property Management System is a bonus.
Shift patterns:
Early Shift: 7am to 3.30pm
Late Shift: 3pm to 11.30pm
Includes weekend work
Work Remotely
- No
Job Types: Permanent, Full-time
Pay: £24,784.50 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay
Ability to commute/relocate:
- York YO23 2GB: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Work Location: In person