Hire and Service Coordinator Full Time NEW

Are you an organised, customer-focused professional with experience in hire coordination or service support? Jarvie Plant is looking for a Hire and Service Coordinator to manage customer enquiries, coordinate our hire fleet, and ensure equipment is delivered, maintained, and returned efficiently.

How This Role Supports The Delivery Of Hire Solutions

As a Hire and Service Coordinator, you will be the main point of contact for customers and internal teams regarding the hire and servicing of our equipment. You will take ownership of the hire lifecycle from initial enquiry, through delivery and maintenance, to collection, ensuring high standards and smooth operations.

Key Responsibilities Include

• Act as the primary point of contact for all hire and service enquiries.
• Manage the complete lifecycle of plant hire requests, from initial enquiry through to delivery and return.
• Handle off-hire notifications and coordinate the return process to ensure smooth and efficient offboarding.
• Liaise with service teams to schedule maintenance, respond to breakdowns, and minimise equipment downtime.
• Monitor equipment availability and maintain accurate records of hire status, services, and asset movements.
• Provide customers with timely updates, expert advice, and required documentation throughout the hire period.
• Ensure all records are accurate and up to date, including hire agreements, charges, and general administrative data.
• Maintain CRM and hire management systems (e.g., InspHire) with current customer and asset information.
• Generate and manage all relevant hire documentation, including quotes, contracts, delivery, and return notes.
• Ensure all activities comply with company procedures, health and safety standards, and industry regulations

What Makes You a Good Fit For This Role

We would love to see the following skills, qualification and experience from our candidates:

• Experience in a hire desk, coordination, or customer service role (preferred).
• Strong communication and organisational skills.
• A proactive, problem-solving approach.
• Confident using digital systems such as CRM and hire management software.
• Ability to manage multiple priorities and work well under pressure
• Solid IT skills, especially in Microsoft Teams, Word, and Excel
• A proactive attitude and an eagerness to grow your understanding of fleet operations and hire service

Why Join Jarvie Plant

Why Work for Jarvie Plant:

As a family-owned business, Jarvie Plant is built on core values: Safety Conscious, Collaborative, Dependable, Progressive, and Responsible. In this role, you’ll help put those values into action while delivering safe, efficient, and customer-focused hire solutions. When you join Jarvie Plant, you will benefit from:

• Competitive salary
• Company sick pay
• Extra holidays with flexible buy/sell options
• Tailored learning opportunities via our Learning & Development programme
• Employee discount scheme and wide range of staff perks
• Private health insurance
• Life assurance and contributory company pension scheme
• Supportive wellbeing programmes including EAP and family-friendly policies
• Cycle to Work Scheme

How To Apply

Ready to make a difference? Apply today via our Employment Hero recruitment portal. For any questions, contact recruitment@jarvieplant.co.uk.

Important Information Before You Apply

• We’re unable to offer sponsorship; applicants must have the right to work in the UK.
• Offers are subject to satisfactory pre-employment checks including references and, where relevant, DVLA, credit, or criminal checks.

Jarvie Plant – where people are, and always will be, our greatest asset!

We’re an equal opportunity employer, welcoming applicants from all backgrounds and communities