Helpdesk Dispatcher – Circle Health Group Full Time NEW

Helpdesk Dispatcher

Salary: Up to £25,518.43 per year (depending on level of experience, training and qualification)

Circle Health Group Decontamination is responsible for the provision of sterile equipment and instrumentation for use in surgical and interventional procedures in hospitals across England and Glasgow. The unit operates 24 hours a day/7 days a week with rotating shifts covering days and nights as required.

We have an opportunity for a Helpdesk Dispatcher to join their team of staff.

This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties Of This Role Include

• You provide a first-class decontamination sterile service to the Operating Theatres, clinical departments and relevant paramedical departments.
• You assist in the answering of calls from customers and preparing/amending tray lists.
• You assist with the ordering and storage of supplies as required.
• You dispatch instruments to various locations as required.
• You assist in the provision of decontamination, checking, assembly, packing, sterilisation and delivery of medical and surgical equipment and sundry items to/for the customer.
• You ensure all equipment is maintained to the required standard of safety.
• You assist the Team Leaders in liaising with departments to ensure supply of items is maintained.
• You report any problems with equipment or instruments to Team leader or Manager.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• IT Skills/Course.
• Customer Service skills/experience.
• Office Skills.
• Call handling skills.
• Ability to work in a team.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy