Helpdesk Administrator – Shifts Full Time NEW

You will support the Helpdesk in providing an effective, flexible 24 hour Helpdesk Service to Broomfield Hospital capable of coping with varying demands whilst providing a high level of customer care. You will work rotating shift pattern of 12 hours shifts 3 on and 3 off including Saturday and Sundays and all bank holidays.

Please note before applying – This role is 3 on 3 off work pattern (7am – 7pm) & (7pm – 7am) & (7am – 7pm). If the second 07-19 falls on a Saturday or Sunday then this is not worked. The hours owed are then used to cover annual leave a sickness.

Due to the nature of the client this is a 24/7 contract working all bank holidays including over Christmas. If you are not able to work these, please do not apply.

What will you deliver?

• Act as a central point of contact for all Helpdesk users/customers, logging Service Requests and co-ordinating the operational response.
• Keep the Helpdesk user/customer informed with progress of the Service Request, liaising with the FM Servce Provider when updates are required.
• Receive and log all complaints by Helpdesk users/customers for all FM Service Providers.
• Co-ordinate the response to an emergency situation, including raising the alarm and informing internal and external authorities.
• Support the planned maintenance programme by issuing PPM tickets, and processing returns.
• Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
• Undertake administrative tasks in relation to the Helpdesk Service.
• Comply with the Company’s Policies, Management Plans and Procedures.
• Fulfil Health & Safety responsibilities by adherence to the requirements of the Company’s Health & Safety Policy and Health & Safety Management Plans.
• Support the Company’s Quality Policy Statement and actively participate in the achievement of Company and personal Quality objectives.
• Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department / Service. Significant permanent changes in duties will require agreed revisions to be made to this Job Description.

What can we offer you?

On offer is a competitive salary and benefit package, which includes;

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

• Previous experience working on a helpdesk would be preferred but not essential.
• Previous experience in Customer Service is preferred.
• Proficient user of Microsoft Packages.
• Good communicator.

This role includes a Basic DBS check therefore ability to pass is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers’ needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.