Help Desk Support Full Time NEW

4 on 4 off working pattern 12 hour shifts covering 07.00am – 19.00pm and 19.00pm – 07.00am

We have a fantastic opportunity to join our customer help desk team. We are experiencing significant growth across the business which makes this an exciting time to join.

We are looking for a focused individual to join our Help Desk working as part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate the ability to provide a resolution to the customer’s satisfaction

We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key responsibilities

• Have a clear and professional telephone manner.
• Respond quickly and efficiently to incoming telephone in line with client service levels.
• Accurately record details of the caller.
• Attention to detail when obtaining and inputting information.
• Monitor and action email inboxes promptly and efficiently.
• Be proactive and driven in ensuring an excellent customer journey is provided.
• Understand procedures and processes and operate them to the required standard.
• Handling Customer Queries in a polite and professional manner
• Liaising with internal departments to resolve customer queries

Essential

• Ability to provide outstanding levels of customer service.
• Experience of working in a busy team; driven to achieve personal, team, and business goals
• Good organisational skills/ Ability to prioritise workload
• Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
• Aptitude for quickly building rapport with our customers
• Strong team player
• The ability to use multiple systems across the business and customer individual portals.
• Good level of computer literacy including Microsoft
• Gain an SIA CCTV and Guarding licence within 3 months, training and Licencing will be paid by the company.

Salary

· £30,000

Pay: £29,000.00-£30,000.00 per year

Work Location: In person