Head of Visitor Experience Full Time NEW

Tower Bridge is a working bascule bridge, a leading events venue, and an iconic visitor attraction, welcoming almost one million visitors each year. It is one of five bridges supported and maintained by the charity City Bridge Foundation, which is also London’s biggest independent charitable funder.

This is an exciting time to join us. Tower Bridge is embarking on an ambitious transformation programme – Tower Bridge in Motion – shaping the future of London’s defining landmark. Through major initiatives and estate-wide improvements, the programme will enhance visitor experiences, inspire innovation and strengthen community engagement, while preserving and celebrating the Bridge’s unique cultural heritage. Our vision is to be an exemplar visitor attraction driven by social values that excites, inspires, engages and connects everyone we reach and encounter.

About The Role

We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower Bridge. As Head of Visitor Experience, you will lead a large, dynamic on-site team and drive the strategic development of visitor-focused services. You will embed accessibility, visitor insight, and service excellence into capital projects, strategic initiatives and daily operations, ensuring Tower Bridge becomes a leading cultural destination delivering social impact.

About You

We are looking for an individual who is:

• Passionate about delivering an exceptional experience for visitors.
• Experienced in leading complex operations within cultural, heritage, or visitor attractions, with a proven track record in strategic development and change management.
• An inspirational leader, able to manage and motivate large, public-facing teams and champion staff development.
• Skilled at improving customer service quality and performance.
• Comfortable operating at senior levels within complex organisations and collaborating effectively across teams.
• Experienced in managing operational budgets, including budget setting, forecasting and financial reporting.
• Passionate about our mission and charitable purpose, with a strong commitment to equity, diversity and inclusion, and sustainability and climate action.

How To Apply

For more information or to apply, please click the apply button.

Closing date: 12 noon on Monday, 20 April 2026

Interviews are expected to take place on Wednesday, 29 April 2026 in person at Tower Bridge Offices, Tower Bridge Road, London SE1 2UP. As part of the interview process, candidates will be required to deliver a presentation.

Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OCBF1062 if you experience any difficulties. A minicom service for the hearing impaired is available on 020 7332 3732.

The City of London Corporation is City Bridge Foundation’s sole Trustee and employer. We welcome applications from all sectors and communities. Equity, diversity and inclusion is as important in our staff and governance as it is in our work. We are a Disability Confident employer and positively welcome applications from disabled people.

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your

role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly. Requests will be considered by the recruiting manager in line with our policies and business needs