Part time: 32 hours per week. Typically Monday- Friday although occasional weekend and evening work will be required
Contract: Hours: Salary: £33,300 (FTE £41,600).
Reports to: Executive Director
Direct Reports
Events Manager, Learning Manager, Retail Manager, Visitor Experience Manager Archivist and Curator, Assistant Retail Manager, Visitor Experience Officers x3, Visitor Experience Assistants x23, Shop Supervisors x5, Events Assistants and c. 100 volunteers
About Bath Abbey
Bath Abbey is a vibrant parish church at the heart of the UNESCO World Heritage City of Bath. As the last great medieval church built in England, the Abbey has been a place of worship, welcome and wonder for more than 500 years. Today, it is home to a thriving gathered congregation from all over the city and surrounding area, supported by dedicated staff, talented choirs, and hundreds of volunteers, while also welcoming over 350,000 visitors from around the world each year. Guided by our values—Welcoming, Sharing, Cherishing and Flourishing—we strive to be an inclusive, diverse and caring community where all can contribute and grow. Recent investment through our ambitious Footprint Project has transformed the Abbey for the future, creating new spaces, improving sustainability and enhancing our visitor and worship experience. Joining Bath Abbey means becoming part of a place where heritage, hospitality and hope come together—serving the city, celebrating our shared story and shaping the Abbey’s mission for generations to come.
INTRODUCTION TO THE ROLE Thank you for your interest in the role of Head of Visitor Experience at Bath Abbey.
Bath Abbey attracts approximately 350,000 visitors a year. The Head of Visitor Experience is responsible for the operational leadership of the Visitor Experience Department which includes Events, Learning, Retail and Visitor Experience. The successful candidate will oversee day to day operations, engaging teams of staff and volunteers to provide high-quality experiences while delivering on financial targets. Alongside this, the Head of Visitor Experience is responsible for ensuring the successful delivery of visitor focused development projects and the short-term planning and delivery of Bath Abbey’s public programme. As a key member of the Abbey Leadership Team, the Head of Visitor Experience will contribute to the overall direction, leadership and development of Bath Abbey.
KEY RESPONSIBILITES Visitor experience
Strategic
People management
PERSON SPECIFICATION
Essential
Sympathy with and understanding of the vision and values of Bath Abbey as a place of worship.
Skills
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