Guest Service Coordinator Full Time

We are recruiting a Guest Service Coordinator to join our vibrant and friendly Rapport team, based in Marble Arch. Working alongside a Team Leader and 4 Rapport Ambassadors, this is a chance to bring a guest focused service into a people focused environment. Our client is a prestigious multi-tenanted property management company.

This is based at our client’s Head Office and is an elite role that is responsible for a number of high-level VIPs and senior members of the client team. The role will liaise with the Head Office team and the office manager to ensure a warm and elevated guest experience looking after the client floor and meeting room spaces.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, on a shift rota basis between 8 AM and 5 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Give immediate attention to every guest upon approach and ensure you acknowledge all guests upon arrival.
• Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner.
• If required, escort guests to required destination, ensuring smooth transitions between team members at each stage of their journey.
• Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival if applicable to the building.
• Proactively manage enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Continually develop client knowledge and awareness of all employees and guests.
• Proactively gather information and feedback from customers.
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
• Deliver, send and receive messages and complete photocopying as required.
• Ensure that all attendees are pre-registered and that bookings without names are reconfirmed on the day.
• Maintain a strong awareness of business activity and communicate all updates to your team members.

The Ideal Candidate Will

• Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Someone who prides themselves off their professional presentation.
• Impeccable communication and interpersonal skills.
• A strong background in customer service, ideally in luxury hospitality or corporate environments.
• A calm approach to pressured situations and can anticipate client and guest needs.
• Demonstrates strong problem-solving skills.
• Possesses excellent IT skills.
• Can maintain a flexible, discreet and highly organised approach to managing multiple requests to ensure an exceptional guest experience.
• Proactivity is key to this role – someone who wants to make a lasting impression and deliver an outstanding and memorable experience.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.