Guest Relations Host Full Time NEW

Summary

About Hyatt Regency London Olympia

Hyatt Regency London Olympia is part of the transformation of Olympia into London’s newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand new music venue and theatre to delight visitors from all over the world. Building on a rich heritage of events and culture, Olympia is becoming a vibrant neighbourhood of venues, eateries, public realm and experiences in London.

Within the Olympia destination, Hyatt Regency London Olympia will offer 204 bedrooms, a bar and restaurant, a welcoming lobby lounge and three meeting rooms, with direct connectivity to Pillar Hall and the International Convention Centre. As a new opening, the hotel presents an exciting opportunity to join a growing team and be part of the opening of a landmark new hotel.

Duties and responsibilities related to the Guest Relations Host/ess role

• Serve as a key ambassador for the hotel, providing exceptional service and creating memorable experiences for every guest.
• Act as a primary point of contact, anticipating needs and ensuring a seamless and personalised journey from pre-arrival to post-departure.
• Provide detailed information about hotel facilities, programs, and services, with particular attention to VIP and special guests.
• Collaborate closely with other departments to ensure guest satisfaction and smooth operations.
• Coordinate special requests and tailor services to deliver unique, personalised experiences.

About You

You bring previous experience in guest experience or front office, ideally within the premium hospitality segment. Highly organised and proactive, you combine strong interpersonal skills with a guest-focused approach. Professional and attentive, you consistently anticipate guest needs and deliver service that is both personalised and memorable.

Benefits Of The Guest Relations Host/ess Role Include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free Meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for this Guest Relations Host/ess role and start your journey with Hyatt Hotels!