GP Receptionist/Administrator Full Time NEW

Job description

Qualifications

• GP Practice: 1 years (desirable)

Full Job Description

JOB TITLE: Receptionist

REPORTS TO: Practice Manager

HOURS: 37.5 hours per week

Job summary

Brunel Medical Centre is looking to recruit an enthusiastic GP receptionist. You will join our friendly team to provide administration support to our clinical and non-clinical staff.

The candidate must have excellent communication and organisational skills to perform duties and responsibilities of a general practice receptionist.

Summary of main duties

Working under the direction of the management team;

The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Booking patient appointments using EMIS
• Using PATCHS and triaging patient appointment requests and administrative queries
• Handling incoming telephone calls from patients and other agencies; booking appropriate appointments and dealing with queries
• Managing outlook mailbox to appropriately respond to emails from patients and other agencies
• Organising time appropriately and working within a team to ensure all tasks are completed on time
• Reviewing and actioning tasks from the clinical team to assist with booking and contacting patients
• Input data into the patient’s healthcare records as necessary
• Manage administrative queries as necessary
• Support all clinical staff with general administrative tasks as requested
• Carry out duties as requested by Line Manager, including covering absences in administrative team if necessary
• Performing registrations and/or deductions when necessary
• Opening and sorting incoming post

This list is not exhaustive

The applicable candidate should have excellent communication skills and must be able to work in a team and without supervision with an enthusiastic approach to their role.

Candidate must act as a point of reference and contact for the reception and admin team and for the doctors and other healthcare professionals. The details of the role are as above, including the following;

Job responsibilities

Administration

• Attend practice meetings and take notes
• Attend external meetings as appropriate
• Collect and submit information required by commissioners where applicable

Information technology

• Have full understanding of the appointment system (training will be provided)
• Train staff in use of systems

Information

• Assist with production and upkeep of practice procedures manual and the Knowledgebase or its successor
• Manage paperwork systems including post, internal and external and assist in making the practice paper light
• Follow practice confidentiality policy at all times

Other tasks

• Arrange gifts and cards for staff leaving, marriages, births
• Assist practice manager with patient participation group
• All other tasks not listed here that relate to this post and the smooth running of the practice as new requirements emerge and/or changes are introduced and implemented

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and safety

The post holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health and safety policy, to include:

• Using security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• The post holder will strive to maintain quality within the practice
• Assess own performance and take accountability for own actions, either directly or under supervision

Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly

Job Types: Part-time, Permanent

Schedule:

• Monday-Friday

Experience:

• GP Practice: 1 years (desirable)

Job Type: Full-time

Pay: £12.21 per hour

Expected hours: 37.5 per week

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• GP Receptionist: 1 year (preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: From £24,929.43 per year

Work Location: In person