General Office Administrator Full Time

Role Overview

We are looking for a highly organised and proactive General Office Administrator to support the day-to-day running of our busy office environment.

This is a varied role combining customer service, administrative support, and operational coordination. You will act as a first point of contact for customers, support the sales team, assist with reporting and documentation, and help coordinate deliveries and internal processes.

The ideal candidate will have strong organisational skills, excellent attention to detail, and a professional, customer-focused approach.

Key Responsibilities

• Acting as first line of contact for customer enquiries via phone and email
• Providing a high level of customer service and directing enquiries to the relevant teams
• Supporting the sales team with order processing, quotations, and customer communication
• Generating reports and assisting with data analysis
• Preparing and formatting documents using Microsoft Office (Excel and Word)
• Managing email communications and inbox organisation using Microsoft Outlook
• Taking minutes during meetings and distributing clear action notes
• Coordinating and organising customer deliveries with the transport team
• Updating and maintaining records within internal systems
• Supporting general office administration tasks as required

Essential Skills & Experience

• Experience in an administrative or office-based role
• Strong organisational skills with the ability to manage multiple tasks
• Good attention to detail and accuracy
• Confident communication skills, both written and verbal
• Professional and customer-focused approach
• Proactive attitude with the ability to take initiative
• Reliable and able to work both independently and as part of a team

Preferred Skills & Experience

• Experience using SAP or similar ERP systems
• Proficiency in Microsoft Office, particularly Excel and Word
• Experience using Microsoft Outlook for email and calendar management
• Experience in a customer service or sales support role
• Experience in a manufacturing or production environment (desirable but not essential)

Training & Development

Full training will be provided on internal systems, processes, and procedures.

Opportunities for development within operations, sales, or administration.

What We’re Looking For

We want someone who:

• Takes ownership of their work
• Has a strong attention to detail
• Communicates clearly and professionally
• Works well under pressure and manages priorities effectively
• Contributes positively to the wider team

Working Hours

Core working hours are:

• Monday to Friday: 8:00am – 4:00pm

Based on a 40-hour working week.

Salary

£25,000 – £28,000 per annum, depending on experience, plus company bonus scheme.

Salary will be based on relevant experience, particularly in SAP, customer service, and administrative support within a fast-paced environment.

Benefits

• Company bonus scheme
• Cycle to Work scheme
• Paid breaks
• Half day every Friday
• Company pension
• On-site parking
• Training and development opportunities

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking

Work Location: In person