General manager- Visitor Attraction Full Time

General Manager – Leisure Attraction – Basingstoke

Circa £48,500 + Excellent benefits & Development

We are looking for a charismatic, customer centric, operationally sound and commercial astute General Manager to drive the performance of a wonderful historical visitor attraction in Basingstoke, Hampshire.

The venue has loads of potential to develop new programmes and events to a wide-ranging audience, so we are looking for someone with the vision and entrepreneurial skills to increase visitor numbers and maximise revenue opportunities.

You would be working for a larger group with purpose and ambition to grow, so this role could lead onto progression and supporting the wider business.

Key responsibilities:

• In conjunction with the SLT, develop and deliver a business plan to improve visitor numbers, visitor engagement and revenue to the business.
• Foster a culture of high performance with your management and front-line teams, setting commercial and customer experience targets.
• Drive secondary spend and margins across the café, venue hire and retail with new products, promotions and proactive initiatives.
• Work closely with the programming and events team to develop new and innovative programmes and events for children and adults as well as ensuring they are executed well.
• Work closely with the Deputy General Manager to ensure the operation runs smoothly, is safe, compliant and guests have an amazing customer experience at every touch point.

Benefits

• Opportunity to develop and evolve the role further.
• Ongoing mentoring and development to support with future advancement.
• Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.
• 5% employee/7.5% employer pension
• 25 days annual leave plus bank holidays
• Life assurance 3x annual salary
• Health cash plan.
• Discounts on retail, leisure, going out and holidays
• Generous occupational maternity, paternity, adoption and sick pay.

The ideal person

• Entrepreneurial, strategic and hands-on approach to driving business performance.
• General Manager experience within a busy multi-faceted leisure, tourism, entertainment, visitor attraction, arts, historical, cultural or live event operation.
• A proven track record in developing and delivering business plans resulting in improved commercial performance.
• Experience in developing new programmes and events.
• Profit and loss, budgeting, forecasting and profit margin management experience
• Have your own transport and live within easy reach of Basingstoke, Hampshire.
• Able to work 9-5pm or 9.30-5.30 during the week and approximately every other weekend.
• Ideally have an interest in history, culture or visitor attractions.

For further information, please click apply with your CV we will be in touch promptly if you have the right level of experience.