Front of House & Client Support Full Time NEW

Are you a positive, outgoing fitness fanatic looking for a career opportunity to join a growing international fitness brand?

We are hiring a confident, ambitious and highly organised Front of House Executive & Client support with a keen interest or experience in the fitness industry. The right candidate will be highly organised with strong administration skills, display proven creative flair, will have an out going personality and demonstrate good knowledge of current trends within the fitness and wellness sector.

We will only consider applications which include a covering letter.

About you:

• Communication and listening skills essential; with experience in sales.
• Being able to solve problems and willingness to close deals.
• You will have positive personality and energy with a ‘can-do’ attitude, taking initiative.
• Must be passionate about Health and Fitness and have excellent verbal and written communication skills.
• A strong administrative background with excellent numeracy skills and a high attention to detail and accuracy.
• Confident, well-presented and professional with exceptional customer service skills.
• Proven ability to multi-task and maintain a flexible and organised approach in a busy, fast-moving environment.
• Good working knowledge of MS Office programs, including Word, Excel and PowerPoint. Gmail a plus.
• Strong interpersonal skills – able to communicate and interact at all levels.
• Punctuality and keen to work as a part of a team.

The Role:

Your role will be acting as Front of House & Client Support. You will need to be flexible as your shifts will be predominantly at our City location (EC3M) but you may need to cover at our Kensington location (W8) also. Shifts are Monday-Thursday 07.30am-4.30pm (early shift) or 10.30am-7.30pm (late shift) Friday 07.30am-4.30pm early or 9am-6pm late. Sunday closed. Contracted to 5 days per week. On rotation you will carry out weekend emails, 1 hour a day on a Saturday and a Sunday and you will then take back these 2 hours back the following week. Rota’s are mixed and issued 1 month in advance.

• Acting as front of house and managing client and potential client enquiries (phone, email, in-house).
• Accurately managing diaries, updating the in-house booking systems, ensuring clients accounts are in order and new clients are processed accurately.
• Effective and confident liaison at all levels both internally & externally.
• Monitoring client memberships and payments, and negotiating renewals.
• Managing the in-house booking systems, ensuring client accounts are in order and payments up to date.
• Ensuring new clients are processed effectively and accurately on various systems
• Providing outstanding ongoing customer service and handling client queries both face-to-face and by email.
• Opening or closing procedures depending on shift.
• Ensuring front desk and retail sections are clean, tidy and stocked up.
• Helping with maintenance & operations when necessary while on shift.
• Involved in sales target and ensuring the overall customer experience is excellent.

Job Type: Full Time

Benefits:

• Gym membership

Work Location: In person

Job Type: Full-time

Pay: £27,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Gym membership

Work Location: In person