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Company Description
FeelHarmoni is a women-only boutique fitness and wellness studio based in Bethnal Green, London.
We are more than just a gym — we are a space designed for women to feel confident, energised, and supported in every phase of their journey.
Our studio brings together fitness, wellness, and community under one roof:
* Strength & conditioning (FeelPower)
* Pilates (FeelBalance)
* Yoga & cardio (FeelEnergy)
* Our in-house wellness café: Harmoni Bar
Everything we do is built around creating an elevated, welcoming, and aesthetic experience — from the moment a member walks in, to the class they take, to the drink they enjoy after.
We focus on:
* Community over competition
* Attention to detail in every touchpoint
* Creating a safe, empowering environment for women
At FeelHarmoni, the experience matters just as much as the workout.
That’s why every team member plays a key role in delivering the energy, care, and standard that defines our brand.
Location: FeelHarmoni Studio, Bethnal Green, London
Reports to: Studio Manager / Assistant Manager
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Role Overview
The FOH & Barista is responsible for delivering an exceptional member experience from the moment someone walks into FeelHarmoni to the moment they leave.
This is a hybrid role combining front-of-house operations and Harmoni Bar service, ensuring the studio runs smoothly, feels welcoming, and maintains the highest standards of cleanliness, organisation, and energy.
You are the face of FeelHarmoni — warm, proactive, detail-oriented, and always one step ahead.
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Key Responsibilities
Front of House (FOH)
* Welcome every member with warmth and energy
* Check members in efficiently using the booking system
* Support new members with onboarding and studio tours
* Answer questions about memberships, classes, and services confidently
* Maintain a clean, organised, and aesthetic reception area at all times
* Monitor class flow and ensure smooth transitions between sessions
* Ensure all studio rooms are ready before classes:
* Cleanliness
* Equipment set up
* Correct lighting / atmosphere
* Enforce studio policies in a professional and brand-aligned way:
* Late arrivals
* No-show policy
* No filming during classes
* Handle member concerns calmly and escalate when needed
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Harmoni Bar (Barista Duties)
* Prepare and serve drinks to a high standard (matcha, coffee, smoothies, etc.)
* Maintain consistency in recipes and presentation
* Manage orders efficiently during busy periods
* Keep the bar area clean, stocked, and organised at all times
* Monitor stock levels and communicate low inventory proactively
* Follow hygiene and food safety standards
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Shift Responsibilities
Opening Shift
* Arrive on time (05:30 weekdays / 09:30 weekends)
* Open and prepare the studio for the day:
* Turn on lights, music, systems
* Set up reception and bar
* Prepare studio rooms for first classes
* Ensure the space is spotless and ready before first members arrive
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During Shift
* Deliver excellent customer service consistently
* Balance FOH and bar responsibilities smoothly
* Anticipate busy periods and prepare in advance
* Keep all areas clean and presentable at all times
* Support instructors and team when needed
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Closing Shift
* Clean and reset all areas:
* Reception
* Bar
* Studio rooms
* Restock supplies for the next day
* Close the till and systems correctly
* Ensure the studio is left in perfect condition
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What We’re Looking For
* Friendly, positive, and confident personality
* Strong communication and interpersonal skills
* Ability to multitask in a fast-paced environment
* High attention to detail and cleanliness
* Proactive mindset — sees what needs to be done without being asked
* Team player with a strong work ethic
* Previous experience in hospitality, fitness studios, or cafes is a plus
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What Success Looks Like in This Role
* Members feel welcomed, valued, and excited to return
* The studio runs smoothly with no gaps or confusion
* The bar delivers consistent, high-quality drinks
* The space is always clean, organised, and on-brand
* Problems are handled quickly and professionally
