Front Desk Coordinator Full Time

Optomi, in partnership with a Financial Services company, is seeking a friendly, professional, and highly organized Front Desk Experience Coordinator to serve as the face of our office and oversee the daily “Welcome” experience. This customer-facing role plays a critical part in creating a warm, seamless experience for visitors, clients, and employees, while providing administrative, hospitality, and facilities support.

Location: Onsite 5x a week in NYC

Hours: Monday–Friday, 8:00 AM – 5:00 PM

Key Responsibilities

Customer Experience & Front Desk

• Greet all visitors, clients, and employees with a warm, professional welcome
• Answer phones and manage the reception inbox
• Create a memorable first impression through exceptional customer service and professional presentation
• Survey and track guest experience feedback and reception metrics

Office & Facility Support

• Oversee the lobby, welcome area, and general office space to ensure cleanliness, safety, and organization
• Submit and track building work orders (repairs, lighting, cleaning, etc.) to completion
• Act as liaison to lobby security for external visitors, contractors, and access management (including QR code access)
• Coordinate desk, conference room, and event space reservations

Events, Hospitality & Onboarding

• Support office events including setup, breakdown, and on-site assistance
• Coordinate and manage event space logistics
• Assist with catering coordination and setup for meetings and events
• Prepare welcome packets and support new hire onboarding experiences
• Support office coffee services and amenity stocking

Administrative & Operational Support

• Process invoices related to office services (janitorial, plants, coffee/snacks)
• Order office supplies as needed per the Office Manager’s guidance

Qualifications

• Bachelor’s degree and 2 years of experience in Office Management, Facilities, or Administrative Support
• Strong customer service mindset and professional demeanor
• Excellent verbal and written communication skills
• Ability to multitask and stay organized in a customer-facing environment
• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint)