First Line Manager Full Time

Grade: N

Contract Type: Permanent (Full-Time)

Shift patterns: Monday to Friday 8am to 4pm 0r 9am – 5pm

Location: Avonmouth BS35 4GH

Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We’re now looking for a Warehouse First Line Manager to lead our operations and drive success.

If you’re a proactive leader with a passion for logistics, we want you on our team!

✅what You’ll Do

• Lead and manage the daily warehouse ecommerce operation, ensuring a safe, secure, clean, and fair working environment for all team members
• Supervise and coordinate shift activities to achieve operational targets and service levels
• Promote effective communication across shifts and with other departments to ensure smooth operational flow
• Drive high levels of team performance and deliver strong operational results (EOS/KPI targets)
• Champion employee engagement, motivation, and team development
• Manage disciplinary, absence, and grievance matters in line with company HR policies and procedures
• Monitor and control MHE (Material Handling Equipment) usage to minimise damage and ensure safe operation, including carrying out regular spot checks
• Ensure full compliance with Standard Operating Procedures (SOPs) and ecommerce operational processes
• Communicate, implement, and enforce company policies, procedures, and health & safety standards
• Work collaboratively with other warehouse and DHL operational sites to share best practices and improve efficiencies
• Support operational flexibility by working across shift patterns within a 24/7 warehouse environment when required
• Maintain high professional standards of personal presentation, hygiene, and conduct at all times
• Carry out any other reasonable duties within the scope of the role as required by management

✅this Role Would Suit People Who

• Minimum 3 years’ experience within a warehousing or logistics environment
• Strong analytical and numerical skills with the ability to interpret operational data and drive performance
• Proven leadership skills with the ability to motivate, engage, and develop teams
• Strong organisational and planning abilities within a fast-paced warehouse operation
• Excellent interpersonal and relationship-building skills
• Effective communication skills, both verbal and written
• Ability to work under pressure and manage priorities in a dynamic operational environment
• Proactive approach to problem-solving and continuous improvement
• ✅WHY JOIN US?
• Free parking and on-site canteen
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅who We Are

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 20th May . Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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