Fire ICT Engineer Full Time NEW

• Suffolk County Council
• Address: Ipswich East Fire Station, Ipswich, IP3 9SJ
• Salary: £34,434 per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent

Technology underpins every part of Suffolk Fire and Rescue Service, and your skills could help keep our organisation running smoothly.

From advanced communication systems and a state-of-the-art Fire Control suite to data and asset management, logistics and the always-on critical operational systems our teams rely on every day, ICT is the backbone of the Service, supporting every function that enables us to keep the people of Suffolk safe.

As we continue our digital and data transformation, we’re looking to recruit a Fire ICT Engineer to join our Fire ICT Team. The ideal candidate will want to work within a dynamic, essential and supportive public service organisation where they can make a real difference across a range of exciting projects.

Reimagine the possibilities.

Your Role And Responsibilities

Working in Fire ICT, your days will be varied and busy, and will include tasks such as:

• Maintaining specialised systems such as radio communications, telephony (including Integrated Communication Control System), and emergency alerting platforms.
• Providing technical support for IT infrastructure, networking, systems, and data centre technologies including installation, configuration, troubleshooting, and monitoring.
• Participating in ICT projects and, following training, joining the on-call rota to support critical systems out of hours.
• Implementing security measures to protect data integrity and confidentiality, ensuring compliance with ICT policies and regulations.
• Responding to ITSM tickets daily, resolving issues where possible and escalating with full details to senior engineers, Fire ICT Managers or third parties.

What You Will Bring To The Role

• Genuine passion for technology and innovation, with curiosity about new tools, systems and ways of improving how we work.
• A collaborative mindset, contributing positively to the team while also working independently and using your own initiative.
• A hands-on, flexible approach, adapting to a variety of tasks and changing operational needs.
• Commitment to learning and continuous development, building your skillset and applying new knowledge to meet evolving business needs.
• Transferable skills, fresh perspectives and new ideas from a range of backgrounds – we welcome applicants with diverse experience.
• Integrity, experience and enthusiasm, alongside a strong commitment to delivering high-quality work.

You can view a full list of requirements in the  Job and Person Profile (Word) . If you believe you can succeed in this role, apply. Even if you don’t meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

You’ll be joining a supportive, forward‑thinking ICT team where your work will make a real difference every day. This role offers the opportunity to get hands-on with meaningful technical challenges, from troubleshooting and problem-solving through to delivering solutions that directly support our Service and the communities we serve.

The Fire ICT Team supports the critical blue light systems that keep Suffolk Fire and Rescue Service operational. This includes the technology used to alert personnel to incidents, mobile data terminals on fire engines that provide live information at incident grounds, our communication platforms (including mobile, Airwave and Wi‑Fi), and systems that capture vital operational data used to monitor performance and drive continuous improvement.

Based at Ipswich East Fire Station at The Havens, Ransomes Europark, the team provides support for equipment and systems across all thirty‑five fire stations in Suffolk, as well as our primary and secondary Fire Control locations.

No two days are the same. The variety of systems, environments and challenges you’ll work with will allow you to develop new skills and gain valuable experience that you won’t find in many ICT roles.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .

For more information

Please contact Laurie Page (he/him) for a casual conversation. You can reach him by calling 01473 260570 or emailing laurie.page@suffolk.gov.uk .

How To Apply

Step 1 – Read the Job and Person Profile (JPP) (Word)

Step 2 – Click ‘Apply Now’ to start your online application.

Step 3 – Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word).

• Describe how you develop and maintain your competence in supporting new technologies, including how you stay current with changes and continually improve your expertise.
• Describe your experience working with internal or external customers, including key challenges you’ve faced and how you resolved them to maintain satisfaction and meet customer expectations.
• Give an example of when you’ve had to use your initiative to provide a solution to a new or challenging situation. How did you approach it and what was the outcome?

Step 4 – Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page.

We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages . If you’re invited to the next stage, you’ll have another chance to request adjustments.

Closing date: 11.30pm, 5 May 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.  

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .