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London City | Hybrid, 2 days in office
On behalf of our client, we’re looking for a hands-on Technical Support Manager / Team Leader to lead a small B2B payments operation.
This role suits a technically hands-on leader who can coach a small team in SQL and Python scripting, and help them understand millions of transactions across a live payments / banking platform.
This is NOT a generic IT service desk / help desk manager role, and it is NOT a pure customer success function.
You need to be technically close to payments, banking APIs and global transactions, with the ability to conduct RCA, improve workflows, and create automation for predictive monitoring.
You’ll also work closely with global Product and Engineering teams on escalated tickets, and is comfortable working with Zendesk.
The ideal candidate is technical, but also strategic, in order to lead the team, as well as, influence cross-functionally.
If this sounds like you, we’d welcome a confidential chat.
