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Job Overview The post holder will play a key role in coordinating the administrative functions of the 62-day cancer pathway, ensuring patients are supported through a timely and efficient diagnostic and treatment journey. Working closely with the Clinical Nurse Specialist team, the post holder will contribute to the delivery of high-quality, patient-centred care and support the achievement of pathway performance standards. The role involves regular direct contact with patients, requiring a compassionate, professional, and proactive approach to communication throughout their care experience.
Main duties of the job
The post holder will act as a key point of contact for patients, carers and members of the multi-disciplinary team, promoting effective communication across services. They will support patients throughout their pathway by ensuring they are kept informed at all stages of their care in a timely and compassionate manner.
Key Responsibilities Include, But Are Not Limited To
- Booking and coordinating patient appointments, including blood tests and diagnostic investigations
- Proactively chasing and tracking appointment dates to support achievement of pathway targets
- Maintaining accurate and up-to-date patient tracking systems and data records
- Liaising with tertiary centres to monitor and track onward referrals
- Working closely with endoscopy, radiology and other diagnostic services to ensure timely progression along the pathway
- Supporting audit activity and contributing to patient satisfaction surveys to improve service delivery
- Assisting with the triage of suspected cancer referrals to ensure all relevant investigations are included
- Supporting the management and triage of the Colorectal Clinical Nurse Specialist (CNS) shared email inbox
Working for our organisation
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this
vacancy.
Person specification
Admin experience
Essential criteria
- Must have admin experience
Desirable criteria
- Admin experience in the NHS
Essential/desirable
Essential criteria
- – Evidence of further education beyond A level or equivalent work experience – Experience of using Microsoft office for windows – Able to communicate sensitive information to people affected by cancer, HCPs and other service users – Ability to communicate both verbally and non-verbally on a daily basis with all members of the MDT – Ability to prioritise and delegate tasks appropriately – Dealing professionally, promptly and sensitively and escalate problems, issues and complaints – Ability to work autonomously or as part of a team – Understanding and providing excellent customer service – Ability to read and interpret complex data with attention to detail – Strong Microsoft Office Suite knowledge and experience. – Flexible attitude to working – Good time management skills and ability to prioritise workload – Working across organisational boundaries – Proven experience of working to tight and strict deadlines. – Problem solving techniques and implementation of sustainable changes – Knowledge of administration procedures and experience of using multiple and complex IT systems – Management of complex administrative process – Effective time management – Productive working without supervision – Conscientious and hardworking. – Proactive and able to work on own initiative. – Tactful and diplomatic – Professional attitude – Self-motivated and enthusiastic. We will expect your values and behaviours to mirror those of the Trust, available at: http://www.frimleypark.nhs.uk/images/stories/get_involved/work_for_us/docs/Values1.pdf. – Ability to travel to and work on multiple sites as needed – Willingness to undertake training – Flexibility to support service – Demonstrable ability to meet Trust values – Conscientious and hardworking – Proactive and able to work on own initiative – Tactful and diplomatic – Self-motivated and enthusiastic – Professional and confident approach
Desirable criteria
- – Evidence of further education – Understanding of Hospital Patient Administration Systems – Understanding of the National Cancer Targets to support performance within cancer teams – Experience in the NHS environment – Experience of working with multidisciplinary team members – Experience of working with senior clinical staff – Knowledge and understanding of the Cancer Waiting Times framework, Cancer Outcomes and Services Dataset and National Cancer Audit Datasets – Call Centre experience
Communication
Essential criteria
- Experience of communicating with patients
Desirable criteria
- Experience with communicating with those who have had a cancer diagnosis
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now