Export Operator Full Time NEW

Key Role

Working as a senior member of the seafreight export team, responsible for the end-to-end management of export shipments and supporting the delivery of a consistent, high-quality operation across all clients.

This role plays a key part in maintaining operational stability, supporting team performance, and ensuring all shipments are handled accurately, efficiently, and with clear ownership within the UK operation.

Key Responsibilities

Export Operations

• Take full ownership of export shipments from booking through to final invoicing, ensuring accuracy, timeliness, and compliance at all stages
• Ensure operational excellence standards are consistently met across all shipments and clients
• Support the wider team by sharing knowledge, guiding less experienced operators, and helping to maintain consistent standards
• Work closely with the Export Manager to support team performance and maintain control of day-to-day operations
• Ensure all invoicing, profit recognition, WIP, and accruals are completed accurately and in line with company policy
• Implement new business effectively, ensuring a smooth and professional onboarding experience
• Identify and resolve operational issues proactively, escalating where required

Process & Operational Support

• Work in line with defined SOPs to ensure consistency and accuracy across all shipments
• Maintain clear ownership of shipments within the UK team, ensuring accountability at all stages
• Support the effective use of operational support functions where required
• Ensure all work is completed to a high standard, identifying and addressing any issues or inconsistencies

Performance & Continuous Improvement

• Take responsibility for the quality and accuracy of work within your remit, ensuring jobs are completed right first time
• Ensure adherence to SOPs, highlighting any gaps or areas for improvement
• Achieve monthly operational KPIs as specified
• Support the ongoing development of systems, processes, and digital solutions

Team Support & Stability

• Work collaboratively with Customer Excellence to ensure a seamless client experience
• Client, Supplier & Partner Relationships
• Build and maintain positive working relationships with clients, agents, and suppliers
• Ensure all communication is clear, timely, and professional
• Contribute to a high standard of customer service and client satisfaction

Compliance

• Ensure full compliance with company policies, including credit control and operational procedures
• Maintain accurate and complete records within CargoWise and associated systems
• Escalate any risks, issues, or non-conformances appropriately

Communication

• Ongoing communication with the Export Manager and wider operations team
• Regular interaction with Customer Excellence, clients, partners, and suppliers as required

Skills & Experience

• Strong operational experience in seafreight exports, including full documentation and process knowledge
• Proven ability to manage shipments end-to-end with a high level of accuracy and attention to detail
• Ability to take ownership and work independently within a fast-paced environment
• Confident in supporting and guiding other team members
• Strong problem-solving skills and a proactive approach to resolving issues
• CargoWise experience preferred
• Strong team player with a collaborative approach

Location: Hybrid with 3 days at our Manchester Head Office.

Company Benefits:

• Competitive salary DOE
• Company profit sharing bonus
• Company EV car salary sacrifice scheme
• Pension
• Life assurance
• Income Protection insurance
• Full training pathway
• Employee Assistance Programme
• And many more…

Recruiters and agencies, please do not reach out to us about this post. We will be working with our list of recruiters we already have.