Experienced Receptionist Administrator Full Time NEW

Join Penguin – Where Client Service Meets Purpose!
Salary: From £27,000 (dependent on experience)

Location: Cardiff, Penguin Office | Full-time

About Us:

At Penguin, we don’t just help people with their Finances – we help them live their best lives. Guided by our Core Values, we’re a passionate and purpose-driven team who always put our clients first.

We’re now looking for an experienced, proactive and client focused individual to join our brilliant Client Relationship Team. You’ll play a vital role in delivering a first-class experience for every client and supporting our existing team. This role combines front-of-house responsibilities with essential back-office operations, making it perfect for someone who enjoys variety, structure and making a difference.

What You’ll Be Doing:

• Building & Maintaining Client Relationships: Be a warm, professional first point of contact for clients whether in person, on the phone or by email. Build strong connections and lasting relationships, ensuring our clients always feel valued and fully supported.
• Client Journey Support: You’ll be at the heart of the client experience from start to finish. That means helping to onboard new clients, supporting existing ones, booking and managing meetings, and making sure all enquiries – big or small – are responded to promptly and professionally. Whether it’s the first contact or the tenth annual review, you’ll be making sure the Penguin experience feels personal every time.
• Operational Excellence: From managing diaries and preparing meeting packs to maintaining accurate CRM data, you’ll ensure everything runs like clockwork. You’ll also look after front of house duties, welcoming visitors, handling post and keeping our reception area tidy, professional and inviting.
• Project & Systems Support: You’ll play an active role in keeping our systems sharp and our service efficient. That means accurate data entry, following internal processes, supporting wider team projects, and contributing ideas to help us improve how we work and serve our clients.

About You:

• You have experience in both client-facing and administrative roles, ideally within Financial services, professional services or a similar environment.
• You are a clear communicator who genuinely cares about making a difference to clients and you bring positivity to your work every day.
• You are organised, proactive and detail focused, with a strong sense of ownership and pride in delivering high-quality work.
• You are tech-savvy and comfortable with Microsoft Office and digital tools, and you’re keen to embrace new technologies, including AI, as we continue to evolve.
• You are open to change, enthusiastic about learning and love solving problems as they arise.
• You bring hands-on experience using CRM platforms (any platform) and understand the importance of accurate data and reporting.
• You are a true team player. Dependable, supportive and always ready to roll up your sleeves. No task is too big or too small; whether it’s jumping in to help a colleague meet a tight deadline or restocking the printer paper, you’re the kind of person who simply gets things done.
• And yes… you know how to make a great cup of tea or coffee – it’s an important part of how we take care of each other and our clients at Penguin.

Why Join Penguin?

• Be part of a forward-thinking firm that values innovation and continuous improvement.
• Work in a collaborative, positive environment that welcomes new ideas.
• £1,000 annual training budget to support your professional development.
• Group Pension, Private Medical Insurance, and Income Protection after probation.
• Health & Wellbeing Programme.
• 23 Days Holiday + 8 Bank Holidays + Office closed for Christmas.
• Early finish Fridays – 2pm close!

Our Core Values:

✔ Commit to our Words, Actions & Results
✔ Clients’ Needs First – Always
✔ Communication is Key
✔ Embrace Penguin Positivity

How to Apply:
If you’re ready to make a real impact, supporting clients and our growing team, we’d love to hear from you. Apply today.

Job Type: Full-time

Pay: From £27,000.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• On-site parking
• Private medical insurance

Work Location: In person