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Estates Helpdesk Administrator
We are seeking a highly organised and detail-oriented helpdesk administrator to coordinate maintenance activities, support compliance processes, and act as a central point of contact for estates-related matters. Working closely with our care home teams and external contractors, you will help ensure our homes are compliant, remain safe, and fit for purpose for residents, staff, and visitors.
Key responsibilities:
- First line of contact for our care homes via telephone & Email
- Ensure all maintenance issues are logged, tracked, and resolved promptly
- Managing and resolving queries / disputes / chases in relation to raised jobs
- Update Home Managers on progress of jobs
- Oversee planned testing and compliance programmes, ensuring all statutory checks are completed and records maintained
- Liaise with contractors to obtain quotes, track works, and ensure quality and timely completion
- Act as a key point of contact for care homes, providing responsive support and guidance on estates matters
- Produce reports, maintain accurate records, and support effective estates administration and process improvement
Training, Skills & Experience Required:
- Administrative experience, ideally within estates, facilities, or property, including use of maintenance systems
- Strong organisational skills with the ability to manage multiple priorities
- Confident communicator with good IT skills (Microsoft Office and databases) and high attention to detail
- Desirable: Experience in a regulated environment, and knowledge of compliance requirement
What we can offer you in return:
- Competitive salary
- Annual leave entitlement of 25 days plus bank holidays
- Pension scheme
- Blue Light Card discounts
- Free on-site parking
- A supportive and friendly working environment
This is a full-time position working 37.5 hours per week on site in our LS15 office, some hybrid working could be considered
