Emergency Department Receptionist Full Time

An exciting opportunity has arisen to join our Reception team in the Emergency Department and Urgent Treatment Centre at RLI.

You will be the first point of contact for many of our patients and will be required to have excellent communication and hospitality skills.

07:00-15:00

08:00-20:00

15:00-23:00

20:30-07:00

This is a varied rota and you must be available to work all of the above shifts.

Your rota will be allocated six weeks in advance, however, due to some shifts being longer than others; you may work slightly more hours one week and fewer the next.

Main duties of the job

You will be able to provide a wide range of administrative and receptionist skills whilst dealing with patients in a sensitive and efficient manner.

You will be responsible for booking in patients who self present to the department or arrive by emergency ambulance.

You will also deal with telephone enquiries from patients and relatives.

Working for our organisation

We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Detailed Job Description And Main Responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person specification

Education And Qualifications

Essential criteria

• Good standard of general education
• BTEC or NVQ Level 3 in office administration or equivalent experience
• Excellent IT Skills

Desirable criteria

• ECDL or RSA Level 2/3

Experience

Essential criteria

• Previous experience of making appointments and reception duties
• Experience of dealing with the public
• Evidence of computer skills including Microsoft Office

Desirable criteria

• Previous experience of NHS information systems