Duty Careline Officer (Temp: London) Full Time NEW

Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents.Pay Rates:Office Hours: £21.50 PAYE | £27.48 UmbrellaOut of Hours: £25.29 PAYE | £32.27 UmbrellaContract: TemporaryWorking Pattern: Full-time | Shift-Based (Including Out of Hours)This role sits within a 24/7 Careline service, providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required.Key ResponsibilitiesRespond to emergency telephone and alarm calls promptly and professionallyAssess urgency levels and coordinate appropriate responsesVisit service users when required to provide practical and emotional supportLiaise with emergency services, next of kin, and external agenciesMaintain accurate records of all calls and actions using computer systemsInstall telecare alarms and associated equipmentRespond to housing and repair emergencies for sheltered housing residentsHandle out-of-hours emergency housing enquiries, including homelessness callsContact keyholders and relevant parties during emergency situationsSupport vulnerable residents and ensure their wellbeing during incidentsWorking PatternMonday to Friday during core operational hoursRequired to work out-of-hours shifts as part of rotaMust be available to work 4 out of 8 Bank HolidaysWork in line with European Working Time DirectivesEssential Requirements To be considered for this role, candidates must have:Enhanced DBS (or willingness to obtain)Experience in emergency response, careline, housing, or customer service environmentsStrong decision-making skills under pressureExcellent communication and listening skillsAbility to assess emergency situations quickly and calmlyExperience using IT systems to log calls and maintain recordsFull UK Driving Licence (required for emergency visits)Ability to work independently and within a teamCommitment to safeguarding vulnerable residentsDesirable ExperienceExperience within Careline, Telecare, Housing, or Emergency ServicesKnowledge of sheltered housing or social housing servicesExperience installing telecare equipmentExperience handling homelessness or emergency housing enquiriesWhy Apply?Join a well-established organisation providing essential services to vulnerable communitiesCompetitive enhanced out-of-hours pay ratesOpportunity to gain valuable emergency response and housing experienceBe part of a dedicated team delivering life-critical support servicesIf you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you.Apply today to be considered.