Dog Adoption Assistant Full Time

Overview

To provide a friendly and welcoming point of contact to anyone interested in adopting a dog from Durham Dogs & Cats Home. Working alongside the Adoptions Manager to review registration forms to try and identify suitable matches, booking in appointments and conducting introductions. Cleaning rehoming kennels and ensuring dogs are well cared for, including daily exercise/enrichment and training where needs are identified.

Our job is not easy at the best of times, so having a positive, can do attitude is vital. The position can be physically demanding and you may be on your feet all day. You will be required to work outside in all weathers.

Working 8am-5pm, 4 days on, 2 days off on a rolling rota to include weekends and bank holidays. You may be required to work extra during busy periods.

Tasks and responsibilities:

• Maintain a high standard of care and welfare for all dogs, and ensure the kennels, runs and surroundings are kept clean and tidy at all times.
• Prepare feed in accordance with individual dogs’ requirements, and meet their welfare needs by following any administration of medical treatments.
• Complete daily kennel and behaviour records.
• Welcome all potential adopters on their arrival at the centre in a friendly, professional and timely manner.
• Take phone calls, and respond to emails regarding adoptions.
• Explain the adoption procedure and help visitors complete adoption application forms.
• Carry out adoption introductions, introducing the dog to their potential new family.
• Get to know your dogs for adoption and work with the Adoptions Manager to identify any areas where they would benefit from training, exercise, enrichment etc.
• Assist the Adoptions Manager in identifying the type of home that would suit them best.
• When space is available, help to identify dogs that would be suitable for adoption and work with the vets to book them in for initial health check and vaccinations.
• Assist Adoptions Manager with coordinating volunteers (dog walking, grooming, training etc.).
• Attending external events to raise the profile of the charity and introduce dogs in the community.
• Help with any other tasks as requested by management.

What we are looking for:

Essential

• It is essential that the post holder has a genuine interest in the health and welfare of our dogs
• Computer literacy and a good, clear telephone manner
• Confident and friendly, approachable manner
• Able to use own initiative with a common-sense approach to problem solving
• Non-judgemental
• Good diplomacy skills
• Ability to follow instruction and multi-task
• Excellent Customer Service
• Good time management
• Experience in an animal environment
• Strong team player
• Full clean driving license

Job Types: Full-time, Permanent

Pay: From £27,476.80 per year

Benefits:

• On-site parking

Experience:

• Animal Care: 1 year (required)
• Customer service: 1 year (required)

Licence/Certification:

• Full Drivers License (required)

Work Location: In person