Director, User Terminal – Service Assurance Full Time

Holt Executive are proud to be partnering with a global leader in advanced connectivity and communications to appoint a Director, User Terminal – Service Assurance.

Operating at the forefront of innovation, our client delivers the critical infrastructure that keeps industries, governments, and communities connected, anywhere on the planet.

From enabling seamless inflight connectivity to supporting mission-critical operations in the most remote environments, they are redefining what reliable, high-performance connectivity looks like.

This is a pivotal leadership role, offering the opportunity to shape and elevate global user terminal operations within a rapidly evolving, high-growth environment.

Key Responsibilities for the Director, User Terminal – Service Assurance:

• Lead day-to-day UT operations, setting clear goals and performance standards.
• Oversee deployments, activations, testing, and in-life support to ensure reliability; coordinate closely on new software and terminal rollouts.
• Track KPIs (readiness, uptime, response, resolution) and report to senior leadership.
• Own critical escalations, driving cross-functional resolution with Engineering, Business Units, and vendors.
• Define and continuously improve operational processes, standards, and documentation.
• Align with Engineering, Product, NOC, and Customer Success on delivery and roadmap execution.
• Manage operational risks and ensure compliance with internal policies and SLAs.
• Provide clear updates on performance, risks, and improvement plans.
• Coach and develop the team, promoting accountability and continuous improvement.

Key Experience required for the Director, User Terminal – Service Assurance:

• Bachelor’s or Master’s in Engineering, Telecommunications, Computer Science, or related field.
• 5+ years leading technical operations teams in satellite, telecom, or similar environments.
• Strong understanding of user terminal technologies and lifecycle operations.
• Proven team management with a strong sense of urgency and ownership.
• Excellent analytical, stakeholder management, and communication skills.
• Experience with KPI tracking, reporting, and process optimisation.
• Fluent in English; additional languages are a plus.