Director, Remediation, Financial Services Consulting Full Time

hackajob is collaborating with EY to connect them with exceptional professionals for this role.Senior Consultant, Remediation, Financial Services Consulting 1 1Location:LondonOther locations:Primary Location OnlySalaryCompetitiveDateApr 9, 2026Job DescriptionRequisition ID:1698618At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.EY’s Financial Services practice is a unique industry-focused business unit that provides a broad range of integrated services to financial institutions and other capital markets participants, including banks, insurers and wealth and asset managers.EY UK’s Remediation Team works across all sectors on a broad range of engagements with a diverse portfolio of clients, delivering consultancy services and support in regulatory risk and remediation matters.The team focuses on delivering some of the industry’s largest and most complex remediation programmes. This includes supporting firms in qualifying potential issues, root cause analysis, as well as designing and implementing past business reviews and redress schemes to calculate consumer harm.The opportunityOur objective is to continue being the market leader for remediation within the Financial Services sector. We collaborate and work closely with teams across EY, developing technology‑enabled, regulatory‑led solutions for our clients.As a Director, you will play a pivotal role in shaping EY’s remediation strategy, leading our most complex and high‑profile engagements, and acting as a trusted adviser to senior client stakeholders, regulators and Boards.Services sector. We collaborate and work closely with teams across EY, developing technology and regulatory risk-based solutions for our clients.Your Key ResponsibilitiesAs a Director within the Remediation Team, typical engagements you can expect to be involved in include leading, directing and assuring the design, implementation or review of:Past business reviews and large‑scale remediation programmes for firmsFCA agreed actions including Section 166 reviews and Skilled Person engagementsIssue identification, root cause analysis and regulatory health checks across products, processes and customer journeysEnd‑to‑end remediation execution, including operating model design, delivery governance, MI & Reporting, operational planning and financial oversightProduct and file reviews, quality assurance frameworks and outcome testingPolicy frameworks, remediation principles and redress methodologiesRisk Management Frameworks including governance arrangements, risk appetite, control frameworks and assurance modelsOriginating, shaping and leading significant business development opportunities for new and existing clientsThe Successful Candidate Will Be Expected ToProvide visible leadership across EY’s largest and most complex remediation engagements, acting as the primary point of accountability for delivery, quality and outcomesAdvise senior client stakeholders, including ExCo, Board and regulator‑facing teams, through the articulation of clear, defensible positions grounded in deep regulatory and remediation expertiseSet the regulatory and technical direction of engagements, including interpretation of regulatory standards and the design of pragmatic, scalable solutions to complex regulatory risksLead multiple workstreams and engagement teams concurrently, ensuring strong governance, pace and decision‑making disciplineOwn engagement strategy, delivery approach and commercial performance, including budgets, resourcing and risk managementDevelop and articulate EY points of view on emerging regulatory and remediation themes, shaping market‑facing propositions and thought leadershipOperate confidently at senior levels, with strong written and verbal communication skills for Board‑level reporting, regulator engagement and executive presentationsProactively identify and convert opportunities for EY to provide additional advisory services, leveraging existing client relationshipsLead, or play a senior role in, the development and governance of proposals for significant new client opportunitiesBuild, maintain and deepen senior client relationships, acting as a trusted adviser across remediation, regulatory risk and broader transformation agendasCreate a high‑performing team culture, mentoring senior managers and managers, and taking accountability for talent development, succession and performance outcomesDemonstrate a proactive, ownership‑driven mindset with a clear ambition to progress to Partner and help shape the future direction of the practiceSkills And Attributes For SuccessDeep knowledge and experience of financial services regulation and remediation, with a strong understanding of the strategic, operational and reputational implications of regulatory interventionExceptional financial product knowledge and experience across customer‑facing regulated activitiesProven experience leading large‑scale remediation programmes, ideally with complex governance, regulatory and stakeholder landscapesOutstanding communication skills, strong commercial acumen and the ability to provide constructive challenge at senior levelsHighly organised, structured and disciplined, with the flexibility to operate effectively across multiple priorities and under significant regulatory and delivery pressureProactive and outcomes‑focused, anticipating issues, shaping solutions and driving decisions to conclusionStrong client‑facing presence, with the ability to build trusted relationships with senior executives, regulators and external advisersConfident in managing ambiguity and complexity, balancing regulatory expectations with pragmatic delivery considerationsDemonstrated ability to originate, shape and grow new business opportunities within remediation and adjacent regulatory risk servicesA collaborative leader who works effectively across EY’s wider Financial Services practice and promotes a strong, inclusive team cultureTo qualify for the role, you must have some or all of the following:Typically, 12+ years’ experience working within Financial Services or significant experience leading large‑scale remediation programmesStrong understanding of financial markets, regulatory frameworks and supervisory expectations, with the ability to translate these into client‑ready solutionsSound technical knowledge of financial products and customer‑facing regulated activities (e.g. complaint handling, redress, conduct risk)Strong academic background, ideally to a degree level or equivalentFPC or QCF Level 4 qualified (preferable but not required)Proven experience managing, developing and sponsoring senior talentWhat We Look ForWe are looking for individuals with a strong sense of ownership, commercial awareness and ambition to help transform the financial services industry. If you have a passion for leading some of the industry’s most complex and high‑profile remediation programmes, and are motivated by progression to Partner, this role is for you.What We OfferWe offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:Support, coaching and feedback from some of the most engaging colleagues aroundOpportunities to develop new skills and progress your careerThe freedom and flexibility to handle your role in a way that’s right for youIf you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Join us in building a better working world.Apply now.EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.