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Director of Customer Revenue / Account Management
UK / Reading HQ / Hybrid
Competitive package
A global SaaS business is looking to bring in a senior leader to take control of a Account Management function in need of restructure. The opportunity is there, but the structure, consistency and commercial focus aren’t. This role is about fixing that and building a function that delivers.
Responsibilities
- Take full ownership of the Account Management function and its performance
- Reset how accounts are structured, segmented and managed
- Introduce clear roles, responsibilities and accountability across the team
- Move the function from reactive support to proactive revenue ownership
- Build and embed a consistent operating rhythm and ways of working
- Drive cross sell across a wider product suite following recent acquisitions
- Align with Sales, Product and Operations to create a joined up customer approach
- Lead and develop a team through change, setting clear expectations and standards
- Influence stakeholders across a matrix environment to drive real change
Experience required
- Background in new business sales, now operating in Account Management or Customer Revenue leadership
- Experience within a SaaS or subscription-led business
- Proven track record of improving or restructuring underperforming teams
- Strong commercial mindset with ownership of retention, growth and cross sell
- Experience building structure, process and scalable ways of working
- Comfortable operating in a matrix environment and influencing senior stakeholders
- Able to engage at all levels, from senior leadership through to SME business owners
What success looks like
- A clear, structured Account Management function with defined ownership
- Consistent approach to managing and growing customers across the business
- Improved retention and a visible increase in expansion revenue
- A team that understands expectations and is measured against them
- Cross sell embedded as part of the day to day approach, not ad hoc
- Strong alignment across teams, removing friction in how customers are managed
