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Job Description Position Details Birmingham Business School
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906
Grade: 6
Full Time, Fixed term contract until September 2029
Closing date: 5th July 2026
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Background
Department Overview
Working as part of the wider Birmingham Business School team and reporting directly to the Head of Careers, you will deliver increased student engagement through interactive and highly engaging digital content driving positive experiences and outcomes to all Birmingham Business School students, graduates, and alumni.
Role Summary
The role will operationalise digital technologies that support students and graduates, helping to deliver Birmingham Business School and the University of Birmingham’s employability and student-alumni success strategy.
The post holder will create engaging high-end digital content across a variety of platforms. They will play a key role in the successful delivery of digital developments and keep abreast of the latest innovations and trends and proactively put forward ideas.
The post holder will have a sound understanding of User Experience (UX) and can create digital content optimised for accessibility for all and enhancing the student experience
Main duties
Website and intranet & Social Media
- Managing the continuous development and growth of BBS’s websites and intranet, covering all aspects from UX design to testing and ongoing maintenance, ensuring it caters to the diverse needs of our UK, overseas campuses, and online distance learners.
- Coordinate the design and uploading of diverse content including written, images, multimedia content, while using data-driven insights for informed decision-making.
- Devise ways to simply and enhance the user experience, whilst upholding the University’s quality standards and branding guidelines.
- Provide advice and guidance to ensure that consistency and best practice is shared and oversee annual user testing.
- Create content across all channels which increases engagement with the school and careers service in order to enhance student and graduate success.
Development of learning pathways on CRM
- Collaborate closely with BBS Careers, Careers Network, and other University stakeholders to optimise the use of learning pathways on the CRM system, troubleshooting where necessary and keeping colleagues and users informed of pathway developments.
- Coordinate and deliver staff training and manage technical enquiries from all users relating to CRM pathway services.
- Generate reports on student activity as required.
- Participate in relevant user groups, collaborating with other institutions on projects, developments, and best practices to enhance and streamline services.
Monitoring and evaluation
- Contribute to the creation of a wide range of evaluation reports for colleagues across BBS Careers and the wider business school which directly influence the enhancement of our services.
- Evaluate engagement of websites and CRM pathways to ensure their relevance and accessibility to our diverse range of stakeholders and using the data to advise on changes and implementation of changes.
Projects And Other Duties
- Promote, train, and advise on the effective use of digital technologies within BBS Careers and BBS to elevate the service provision.
- Create dynamic digital content utilising the student voice and ensuring content meets web accessibility regulations and reflects our diverse student population.
- Contribute to milestone tracking and key performance indicator monitoring.
- Proactively identify and escalate issues and risks.
- Seek opportunities for BBS Careers to support Business School and University objectives by seeking and building relationships with staff across the University as well as external contacts and professional networks.
- Continuously enhance own skillset to ensure the digital offering meets the evolving needs of the students and graduates.
- Champion equality and diversity, acting as a role model and cultivating an inclusive working culture.
- Contribute to the University’s sustainability agenda through resource-efficient work practices.
- Undertake any other duties commensurate with the grade.
Required Knowledge, Skills, Qualifications, Experience
- Educated to Degree level or equivalent qualifications; in the absence of equivalent qualifications, relevant work experience will be considered.
- Demonstrable understanding of the student and graduate experience, coupled with knowledge of current issues impacting on employability.
- Excellent customer service and interpersonal skills, with evidence of building and maintaining positive relationships with a variety of key stakeholders, including students, academics and senior managers.
- Excellent understanding and experience of using web-editing software with knowledge of HTML and a proven track record of enhancing website SEO.
- Excellent and demonstrable UX design experience, with expertise in developing user-centric, mobile first content.
- Excellent IT skills with proficiency in the use of the Microsoft Office 365 and using custom systems.
- Knowledge of app development and custom development including app store publishing.
- Expertise in developing accessible digital content for a variety of audiences across various platforms.
- Knowledge and understanding of the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.
- Sound understanding of GDPR, data handling and data security best practices.
- Strong analytical skills, with the ability to convey complex information for a range of audiences to inform decision-making.
- Ability to be proactive, adopting an innovative approach to problem-solving.
- Excellent stakeholder management skills with the ability to prioritise and deliver multiple projects for multiple stakeholders.
- Proven organisational skills, including experience in project planning.
- Ability to perform in a fast-paced environment on multiple projects and remaining calm under pressure.
- Collaborative teamwork skills with the proven ability to work across different teams.
- Excellent communication skills, with the ability to adapt to various audiences.
- Strong attention to detail.
- Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day-to-day activity in own area that those with protected characteristics are treated equally and fairly.
Selection process:
Please note that this vacancy will involve a two-stage interview process. Initial online interviews are scheduled for w/c 13 July. Candidates shortlisted from this stage will be invited to attend a face-to-face interview w/c 20 July.
Information webinars will be held on 18 June at 12pm and 29 June at 5pm, offering the opportunity to learn more about the role, the team, and the recruitment process. You will also be able to ask questions during the session. To join, please register and join here:
18 June Information webinar: Webinar – Digital Development Coordinator Information Session
29 June Information webinar: Webinar – Digital Development Coordinator Information Session
Informal enquiries to Tripp Martin, email: g.p.martin@bham.ac.uk
View our staff values and behaviours here
Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.
We believe there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .