Digital Delivery Manager Full Time

tmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us. You’ll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies. So, if you’re interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we’d love to hear from you.What we are looking forAt tmp, our Digital Delivery Manager will ensure digital work is delivered with clarity, structure, and confidence.This is a new role within our Digital Experience (DX) function, designed to strengthen how we plan, and deliver digital projects across the agency. You’ll work across multiple client accounts and portfolio teams, partnering with Account Managers in the Client Services team and other specialists in our DX team to shape and deliver high-quality digital outputs – from interactive landing pages and microsites to tools and diagnostics. You’ll also work on the occasional larger CMS drive website projects and AI driven web projects.We’re looking for someone who is confident managing digital delivery and enjoys bringing structure to projects involving multiple disciplines. You’ll play a key role in setting projects up for success, supporting teams to deliver effectively, and taking ownership of delivery where additional coordination is needed.What you will do:Digital deliveryManage the delivery of digital projects, from scoping through to launch, handover, maintenance and decommissioning, particularly where development is a core componentTranslate briefs into clear delivery approaches, outlining scope, timelines, dependencies, and resourcing needsCreate and maintain practical delivery plans that enable teams to execute efficientlyIdentify risks and dependencies early, and support the team in resolving them effectivelyApply an appropriate level of process depending on project complexityWorking across Client Services teamsPartner with Account Managers to shape delivery approaches during scoping and planningSupport simpler digital projects by helping define scope and delivery approach, enabling Client Services colleagues to manage day-to-day deliveryTake ownership of delivery on selected projects where additional coordination is requiredProvide guidance and support to teams delivering digital work, helping to improve consistency and confidenceCross-discipline coordinationCoordinate cross-disciplinary teams including strategy, UX, design, copy, development, QA, and dataWork closely with our head of engineering to capture technical approach, feasibility, and sequencingEnsure roles, responsibilities, and ways of working are clear at the outset of projectsMaintain alignment across teams, ensuring dependencies are visible and managedClient and stakeholder collaborationContribute to client conversations where digital delivery input is helpful, particularly during planning and scopingCommunicate delivery approaches, timelines, and dependencies clearly to internal teams and stakeholdersSupport clear and consistent communication throughout deliveryScope and commercial managementHelp define scope for digital work, ensuring clarity on deliverables and assumptionsSupport the creation of estimates and statements of work for digital projectsTrack delivery against agreed scope and timelines, highlighting risks or changesWork with account teams to ensure delivery remains aligned to commercial expectationsQuality and releaseSupport quality across digital outputs, ensuring they meet agreed standards and objectivesCoordinate QA and testing activities with engineering and wider teamsEnsure readiness for launch, including UAT support and content readinessSupport smooth handover to clients or ongoing teams where required Support, maintenance and decommissioningOn projects where it is necessary:Help define SLAs and plan regular support and maintenance events, ensuring all activities meet our internal ISO standards and policies as well as the client’s needsCoordinate regular maintenance cycles where necessaryPlan and orchestrate the decommission of websites when requiredPlan and coordinate regular measurement activities to help support ongoing projects or identify new opportunitiesRequirementsWho you areA well-organised delivery professional with experience managing digital projectsComfortable working across multiple teams and adapting to different project needsConfident communicating with both technical and non-technical colleaguesProactive and solutions-focused, with a practical approach to problem-solvingCollaborative and supportive, with a willingness to guide others where neededWillingness to learn about new technologies in order to be able to discuss them with confidenceWhat you will needExperience delivering digital projects in an agency or similar environmentGood understanding of digital production, including websites, landing pages, and interactive experiencesExperience working with development teams and understanding technical delivery considerationsAbility to scope and plan work, including timelines, dependencies, and resourcingExperience coordinating cross-functional teams across UX, design, development, and contentConfidence managing stakeholders and supporting delivery conversationsFamiliarity with delivery tools and ways of working (e.g. project planning, QA processes, agile workflows)Experience working within defined scopes of work and managing change effectivelyFamiliarity and the ability to use Gen AI tools responsibly to assist you in your work where necessary (but not rely on them)BenefitsWhat we offer in returnGenerous holiday allowance (Plentiful PTO) Shutdown between Christmas and New Year Private healthcare and dental insurance  Group income protection Salary sacrifice pension scheme  Access to well-being coaching or counselling sessions once a week  Financial health support Parental leave – 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks. Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle-to-work scheme. Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions. A note on applying Not sure you tick every box? Apply anyway. Research shows some people hold back unless they meet 100% of the requirements. We do not want that to be you. At tmp, we hire for potential, mindset, and character as much as experience. If you are excited about the role but your background is not a perfect match, we would still love to hear from you. You might be exactly what we are looking for, either for this role or another. We are committed to building a diverse team because diversity fuels creativity and better results for everyone. We encourage applications from all backgrounds. If you need any accommodations during the process, just let us know. As an employee of tmp, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.