Design Manager, UK Full Time

Within the International Operating Model, the Atlanta-based restaurant design “Hub” defines Chick-fil-A’s global design standards, guidelines and operational principles, then partners with each in-country “Division” on local application and execution.

In partnership with the Design Hub, this role will lead in-country division design partners and vendors in support of the development pipeline.

Job Responsibilities & Activities in support of the Restaurant Development pipeline:

• Provide design expertise for all Chick-fil-A location types including standalone drive-thru, high street and mall locations
• Ensure production of design deliverables produced by design partners including regional specifications adapted from the domestic performance standards
• Partner with Hub Design Leads and kitchen design team on back of house operational layouts, seating & décor plans, overall brand standards and design principles
• Clarify expectations for local Principal Designer and Design partners for restaurant design deliverable workflows and design guidelines
• Participate in evaluation of regional design partners’ capabilities
• Develop QA/QC process to drive accuracy of design deliverables and data points provided by design partners
• Provide feedback loops back to Hub for key restaurant design metrics
• Stay up to date with domestic US details, operational standards and design principles
• Assist in development of new design adaptations as applicable
• Provide regular updates, training, and evaluation of consultant design partners
• Effective coordination with domestic US stakeholders and key operational requirements
• Direct and train design partners on Chick-fil-A design requirements
• Stay up to date on industry standards as well as advanced workflows and technologies that will provide Chick-fil-A with a competitive advantage
• Partner with the Hub Program Lead to manage the relationship & performance reviews of regional design partners
• Partner with programme lead on procurement of materials and suppliers

Preferred knowledge, capabilities and mindset:

• Brand and restaurant design excellence with a preference for retail rollout
• Effective interpersonal skills. Cultural and emotional intelligence to engage with various personalities
• A hands on leader comfortable with personal accountability to become a reliable, trusted partner
• Embrace change, while identifying opportunities to provide clear, informed direction
• Curious and able to thrive in a collaborative, continuous-improvement environment where the focus is on what is right for the business, not who is right
• Process oriented with the ability (and patience) to effectively train teams of various skill levels and understanding
• Strong ability to work independently with wide latitude for unreviewed action & autonomous decision making
• Champion the Chick-fil-A brand standards, principles and processes
• Strong communication skills for distilling and sharing information (written and verbal)
• A working understanding of Virtual Design and Construction (VDC) principles is preferred
• Experience in leading architectural design processes
• Proven ability for coordination with multiple disciplines (Mechanical, Plumbing, Electrical, Structural, Kitchen, Fire) with an understanding of constructability
• Functional familiarity with key Autodesk design delivery products: Revit, BIM360, AutoDesk Construction Cloud, as well as complimentary products such as Bluebeam, PowerPoint and Smartsheet

Minimum Years of Experience

8

Travel Requirements

Quarterly

Required Level Of Education

Bachelor’s Degree