Data Collection Officer Full Time

We’re looking for a customer-focused Data Collection Officer to join our team on a 6-month fixed-term basis. This role is ideal for someone who enjoys planning and organising their own work, working independently out on site, and engaging directly with customers in their homes.

You’ll play an important role in helping us gather accurate, high-quality customer data to support the delivery of excellent services for our Heat Network customers.

What you’ll be doing

• Planning, scheduling and carrying out home visits with tenants in our high-rise blocks, both by appointment and where no appointment has been made.
• Conducting face-to-face interviews with customers in their homes and completing a structured questionnaire at each visit.
• Accurately recording and submitting customer responses using digital systems.
• Completing follow-up actions after each visit where required.
• Working out on our estates for the majority of your time, alongside an electrician who will attend each visit.
• Reporting weekly on completed visits and no-access appointments, and attending regular progress meetings at our Greenwood Road office.

What we’re looking for

• Experience visiting customers or service users in their homes.
• Experience interviewing, gathering information or collecting data.
• Strong communication and interpersonal skills, with the ability to build trust quickly.
• Confidence working with vulnerable customers or people with complex needs.
• Good organisational skills, with the ability to work independently and manage your own workload.
• Excellent attention to detail to ensure information is complete and accurate.
• Confidence using IT systems and digital devices to record information.
• Good understanding of data protection, confidentiality and GDPR responsibilities.
• Knowledge of safeguarding principles and when to raise concerns.
• Awareness of health, safety and risk when working in the community.
• Calm, resilient and professional approach in challenging situations.
• Strong problem-solving and decision-making skills.
• Commitment to equality, diversity and treating everyone with respect.

Why this role matters

The information you collect will help us better understand our customers and ensure we deliver safe, efficient and high-quality services across our Heat Network. Your work will directly support service improvement and positive customer outcomes.

Application Deadline – Wednesday 6th May

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don’t wait!

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 
  25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• 
  Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• 
  Enhanced Pension scheme contributions
• 
  Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• 
  Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• 
  Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• 
  Car Lease Scheme, Cycle to Work scheme*
• 
  Volunteering days in the local community
• 
  We offer a Salary Sacrifice Pension option*
• Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

Awarded ‘Investors in People’ Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.

Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.