Customer Support Team Member Full Time NEW

Customer Service Team Mate

Glasgow City Centre (Hybrid) | £27500 + Uncapped Commission | Full-time, Shift Work (including weekends)

About the Role: Are you passionate about making a real difference in people’s lives? Do you thrive on solving problems and love engaging with customers directly via phone, live chat, or face-to-face interactions? Brillband is looking for enthusiastic individuals to join our dynamic, customer-focused team!

What You’ll Do:

• Provide exceptional customer support by resolving queries and connection issues efficiently.
• Engage proactively with potential customers who have shown interest via our website.
• Act as a brand ambassador, building awareness of our growing business across Glasgow.
• Utilise advanced tools to swiftly address customer issues—with expert support when needed.
• Manage inbound sales calls, identifying opportunities for upselling and customer retention.

What You’ll Get:

• Competitive base salary of £27500
• Uncapped commission based on successful sales and customer retention.
• 33 days holiday per year to relax and recharge.
• Work-life balance with flexible shifts (weekend work required once a month).

Why You’ll Love It Here:

• Join a rapidly growing, dynamic scale-up.
• Work alongside a passionate team backed by fantastic investors.
• Opportunity to make a significant impact as we expand across the UK.

Who We’re Looking For:

• Outgoing, confident individuals eager to interact with customers.
• Relationship-builders who enjoy problem-solving.
• Intercom experience beneficial (full training provided).
• Someone adaptable, enthusiastic, and eager to thrive in a fast-paced environment.

This is not just another customer support role – it’s your chance to join something truly exciting and impactful!

Apply now and be part of our incredible journey!

Job Types: Full-time, Permanent

Pay: £27,500.00 per year

Benefits:

• Casual dress
• Company events
• Employee discount
• Work from home

Ability to commute/relocate:

• Glasgow G1 1DA: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Glasgow G1 1DA