Customer Support Specialist I Full Time

Our client is a leading financial institution committed to providing exceptional banking services and innovative financial solutions to our diverse customer base. With a strong reputation for integrity, customer-centricity, and operational excellence, the company aims to foster long-term relationships with clients while maintaining high standards of compliance and security. The organization values teamwork, continuous learning, and professional growth, offering a dynamic work environment where employees can thrive and contribute meaningfully to the company’s success.

About The Role

The Customer Support Specialist position is a vital frontline role responsible for delivering outstanding customer service through various communication channels including phone, email, and chat. This role serves as the first point of contact for customers seeking assistance with their accounts, products, and services. The position offers part-time hours with an initial starting rate of $21.00 per hour, with potential variations based on experience and skills. The role requires a hybrid work schedule, including some onsite training at our Wakefield, MA office, to ensure proper onboarding and continuous support. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-first mindset. This position provides an excellent opportunity for individuals seeking to develop their skills in a fast-paced, customer-focused environment, with prospects for growth into higher support levels or specialized roles.

Qualifications

• Associate’s degree or related experience preferred
• Prior customer service experience preferred
• Call center experience is an advantage
• Strong PC and data entry skills
• Proven job stability and reliability
• Excellent written and verbal communication skills
• Ability to work effectively in a diverse environment
• Punctuality and consistent attendance
• Bilingual skills are a plus

Responsibilities

• Serve as the initial point of contact for inbound customer calls regarding accounts and services
• Maintain a comprehensive knowledge of bank products, policies, procedures, and regulatory requirements
• Handle a variety of customer inquiries, including complex situations, with minimal supervision
• Actively listen to customer needs and apply appropriate solutions to ensure satisfaction
• Communicate effectively through verbal and written channels to provide clear and accurate information
• Address basic customer complaints and escalate issues as necessary
• Achieve departmental service standards and sales goals set by management
• Develop skills to work independently in both remote and onsite environments
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve service quality and operational efficiency

Benefits

• Competitive hourly wage starting at $21.00
• Flexible part-time schedule with hybrid onsite and remote work options
• Comprehensive benefits package including health, dental, and retirement plans
• Opportunities for professional development and career advancement
• Supportive team environment focused on employee growth and success

Equal Opportunity

Our client is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. We promote a workplace culture that values respect, integrity, and fairness, ensuring every individual has the opportunity to succeed and contribute to our collective goals.