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Job Title: Customer Support Executive
Company: RUMI Fine Fragrances
Experience Required: 1–3 Years
About Us
RUMI Fine Fragrances is a premium fragrance brand committed to delivering high-quality, luxurious scents and exceptional customer experiences. We believe in building strong relationships with our customers through personalized service and attention to detail.
Key Responsibilities
- Handle all incoming customer calls in a professional and courteous manner
- Respond promptly to customer queries via WhatsApp and other communication channels
- Provide accurate information regarding products, orders, and services
- Resolve customer complaints and concerns efficiently, ensuring customer satisfaction
- Maintain records of customer interactions and follow up when required
- Coordinate with internal teams for order updates, issues, and escalations
Requirements
- 1–3 years of experience in customer support or a similar role
- Strong verbal and written communication skills
- Experience in handling calls and WhatsApp/chat support
- Good problem-solving skills and a customer-first mindset
- Basic knowledge of MS Office and CRM tools is a plus
- Ability to multitask and work in a fast-paced environment
Preferred Skills
- Prior experience in retail, e-commerce, or lifestyle brands
- Polite, patient, and empathetic attitude toward customers