Customer Support Administrator Full Time NEW

We are a small, close-knit team working in a busy yet relaxed environment, and we’re looking for a Customer Support Administrator to join us. This is a great opportunity for a hard-working, positive individual who enjoys being part of a supportive team while thriving in a fast-paced role. You’ll need a keen eye for detail, strong problem-solving skills, and the ability to stay organised while delivering excellent customer service with professionalism and a good sense of humour.

Duties – 

• Process customer orders accurately and efficiently using the company database. (including price checking/pricing)

• Raise delivery notes, Book vehicles and liaise with couriers regarding deliveries, delays and customer-related queries. 

• Communicate with customers daily via telephone and email, providing updates and support. 

• Handle customer queries or complaints professionally, ensuring timely resolution

• Use Microsoft teams to communicate effectively with internal teams

• Liaise closely with the production team to schedule work and ensure orders are processed with timeframe needed 

Requirements – 

• Previous in customer service/administrator roles preferred but not essential.

• Strong written English skills, with the ability to compose clear, professional customer emails independently from brief notes

• Basic mathematical skills, including converting measurements from millimetres to meters, calculating square meters, estimating pallet sizes, determining appropriate vehicle sizes, and pricing orders by adding percentages and totalling figures

• Excellent organizational skills, with the ability to prioritize workload effectively while managing multiple email accounts

• Competent in Microsoft Excel, Word, Outlook, and Teams for day-to-day communication and administration

• Experience with Xero accounting software and Smartsheet systems is preferred but not essential, as training can be provided

• Able to work effectively as part of a team, while also being capable of working independently when required

• Takes ownership of their role, communicates clearly, and collaborates well with the wider team

Training – On the job training will be provided.

Parking – On road parking or at alternative site (2 min walk)