Customer Success Manager (Talent Pool) Full Time NEW

About epx

Epx, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment – one building at a time.

The Role:

We are seeking to build a talent pool for a dynamic and customer-centric Customer Success Manager (CSM). CSMs are pivotal in driving account growth through strategic relationship management and solution expansion and we are looking for expressions of interest as we plan to grow our team.

The ideal CSM will be a trusted advisor to our customers, deeply understanding their business needs and proactively identifying opportunities to enhance value through our platform.

What You’ll Do:

• Deliver Success: Ensure all contracted services are delivered smoothly and meet customer expectations.
• Own the Relationship: Be the trusted point of contact, building strong stakeholder relationships and leading strategic customer engagements.
• Drive Growth: Lead renewals, retention, and identify opportunities to expand account value through up-sell and cross-sell.
• Enable Customers: Run onboarding and training to maximise platform adoption and customer confidence.
• Collaborate Internally: Work cross-functionally to ensure seamless service delivery and champion the customer voice.
• Share Insights: Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes.
• Be the Expert: Develop deep expertise in the EDGE Industrial platform and its underlying IoT technologies.

What We’re Looking For:

• Proven experience in Customer Success, Account Management, or Client Services, ideally within SaaS, IoT, and/or property sectors.
• Strong commercial acumen with a track record of growing customer accounts.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to understand and explain technical concepts to non-technical audiences.
• Experience working with transport, logistics, or industrial customers is a plus.
• Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.

What We Offer:

• Hybrid working conditions (3:2)
• Competitive salary and benefits including Mental Health Leave, and Health insurance.
• Career growth opportunities with senior leadership exposure
• Be part of the fast-growing prop-tech sector focused on sustainability

Why epx? We embrace change, celebrate wins, and strive to make a positive impact every day. We value diversity and encourage applications from all backgrounds.

Apply Now! Submit your CV and join us in creating a sustainable future.