Customer Success Manager, Commercial Full Time

Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices!Secure Code Warrior’s mission is to establish new standards for coding that transform the ways software is created. We do this by providing the world’s leading agile learning platform that delivers the most effective secure coding solution for developers to learn, apply, and retain software security principles.  More than 600 enterprises trust Secure Code Warrior to implement agile learning security programs, build safer software, and create a culture of developer-driven security.  We are a venture-backed company with offices in Australia, the United States, Belgium, Iceland, and the United Kingdom.Commercial Customer Success Managers at Secure Code Warrior take our customers from ordinary to extraordinary through a personalized success journey that guides, coaches, and nurtures their organization through maximum engagement and adoption, resulting in best-in-class cybersecurity practices. As a Customer Success Manager at Secure Code Warrior, you’ll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement, platform adoption, and best-in-class cybersecurity practices.You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams, solve complex challenges, and consistently exceed customer expectations.What You’ll DoStrategic Account ManagementOwn the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention, and revenue growthBuild and maintain multi-level relationships within customer organisations, from program managers to C-suite decision-makersConduct regular Executive Business Reviews showcasing metrics, ROI, outcomes, product roadmap updates, and usage optimisation strategiesCustomer Onboarding & EnablementImplement scalable onboarding and success motions that integrate processes, educational content, and data-driven insightsOperationalise clear success criteria and track performance metrics throughout the customer lifecycleDevelop best practices that accelerate time-to-valueCross-functional CollaborationPartner closely with Sales and Renewals teams on account strategies, expansion opportunities, retention forecasting, and risk mitigationCollaborate with Product, Marketing, and Support teams to advocate for customer needs and drive product improvementsFoster collaboration within the Go-To-Market organisation and across your customer baseGrowth & RetentionMonitor customer health data and proactively identify opportunities for expansion and potential risksDrive contract renewals and expansion revenue through demonstrated value and strong customer advocacyMitigate churn through early intervention, escalation management, and cross-functional resource orchestrationCultivate customer champions who serve as references and advocates for Secure Code WarriorWhat You’ll Bring4+ years of experience in Customer Success, Account Management, or related role in B2B SaaSStrong stakeholder management skills with ability to influence at all organisational levels.Data-driven mindset with ability to translate metrics into actionable insights and business valueExcellent communication and presentation skillsProactive mindset with the ability to anticipate customer needs and identify potential risks before they impact the businessResourceful problem-solver who thrives in fast-paced, collaborative environmentsPassion for technology and cybersecurity (experience in developer tools or security solutions is a plus)Self-motivated with a track record of exceeding retention and growth targetsYou’re joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper. Warriors have full flexibility. We appreciate that you’ll do your best work when you’re rested and energized. With our business operating globally, there’s no 9-5 grind at Secure Code Warrior. You’re encouraged to work the days, times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you.   We’re a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure. Diversity. Inclusion. They’re more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company where every single person feels safe and celebrated. We have a global, multicultural following—we want to reflect that inside our walls and ensure people come as they are, we like it that way!