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About IruIru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.The OpportunityAs a Customer Success Manager at Iru, you will support a portfolio of commercial customers across EMEA, helping them achieve measurable success with our platform. You will act as a trusted partner, guiding customers to adopt and realize value from Iru’s unified, AI-powered platform.This is a London-based hybrid role, with in-office collaboration Tuesday through Thursday.You will operate across multiple markets, balancing scale with regional nuance. Success in this role means driving retention and expansion across a high-volume portfolio while delivering a consistent and localized customer experience.What You’ll DoManage a high-volume portfolio of commercial customers across EMEADrive onboarding, adoption, and retention at scaleDevelop repeatable, segment-based success strategiesDeliver training sessions, webinars, and business reviewsMonitor customer health and proactively address risksIdentify expansion opportunities and partner with SalesNavigate regional differences across EMEA markets and stakeholdersCollaborate cross-functionally to ensure customer successWhat You’ll Bring1–3+ years of customer-facing experience in SaaS or a high-growth companyExperience managing a high-volume book of businessAbility to operate across diverse markets and customer needsStrong communication and organizational skillsExperience with tools like HubSpot, Zendesk, Jira, or similarAdaptability and a proactive, customer-first mindsetBenefits & Perks Competitive salary Hybrid work environment (3 days in office per week) 100% private healthcare coverage reimbursement for individual and dependents HealthShield Cash Plan Nursery Salary Sacrifice Scheme Workplace Pension (Employer 4%/ Employee 5% of gross salary) 20 days PTO Equity for full-time employees Iru Wellness Week off first week in July Up to 16 weeks paid leave for new parents Paid Family and Medical Leave Modern Health – Mental Health Benefits – Individual and Dependents Fertility benefits Working Advantage Employee Discounts Gym membership In-office lunch stipend provided Exciting opportunities for career growthWe are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
